Service Assistant

confidential; Al Khobar; On-site; SAR 30,000 - 45,000; Full time

Job summary

A luxury automotive service center in Al Khobar is seeking a proactive Service Assistant to deliver premium customer service. Responsibilities include supporting Service Advisors, managing customer appointments, and ensuring an exceptional experience aligned with brand standards. Ideal candidates should possess excellent communication skills, relevant educational qualifications, and a customer-first attitude. This is a full-time on-site position offering competitive compensation and a dynamic work environment.

Qualifications

• Previous experience in automotive customer service or a similar front-office role is an advantage.
• Strong organizational skills and attention to detail.

Responsibilities

• Ensure a premium customer experience aligned with brand standards.
• Record customer needs and vehicle damages during vehicle reception.
• Assist in estimating service costs and timelines.
• Coordinate customer appointments and confirm scheduling details.

Skills

Interpersonal skills

Communication skills in Arabic and English

Organizational skills

Ability to multitask

Customer-centric approach

Education

Diploma or Bachelor’s degree in Business Administration

Tools

MS Office

Dealership Management Systems (DMS)

Job description

Job Summary:

We are looking proactive and customer-oriented Service Assistant to provide premium service tailored to each client’s needs while upholding the highest standards of the Porsche brand. The Service Assistant will support the Service Advisor and After Sales team in ensuring smooth operations, excellent customer experiences, and professional communication across all service touchpoints.

Key Responsibilities:

• Ensure a premium customer experience aligned with brand standards.
• Understand and apply all steps of the service process and departmental structures.
• Support the Service Advisors with acquisition activities, marketing campaigns, and customer follow-ups.
• Promote the full range of vehicle parts, Porsche Driver’s Selection (PDS), and Tequipment.
• Answer phone calls, manage voicemail, and assist with initial customer inquiries.
• Record customer needs and vehicle damages during vehicle reception using e-VHC.
• Coordinate customer appointments and confirm scheduling details with the Service Advisor.
• Prepare and organize customer appointments, ensuring all necessary information is updated in the system.
• Assist in estimating service costs and timelines while keeping customers informed throughout the process.
• Arrange and coordinate replacement or courtesy vehicles, ensuring inspections upon delivery and return.
• Generate and hand over customer invoices to the Service Advisor.
• Maintain accurate and complete records of all customer-related data and administrative tasks.
• Compile and report daily visitor statistics for the Porsche Centre.
• Ensure the reception area and workstations are tidy and presentable at all times.
• Comply with Health, Safety, and Environmental policies and promote a clean, organized work environment.
• Foster teamwork, cooperation, and professional communication across departments.
• Demonstrate honesty, initiative, and a customer-first attitude in all interactions.

Skills

• Diploma or Bachelor’s degree in Business Administration or related field preferred.
• Previous experience in automotive customer service or a similar front-office role is an advantage.
• Excellent interpersonal and communication skills in both Arabic and English.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle high-pressure situations professionally.
• Proficient in MS Office and dealership management systems (DMS).
• Professional appearance and a customer-centric approach.
• Self-motivated, proactive, and committed to delivering exceptional service.