Service Advisor (GM)

Aljomaih Automotive Company; Riyadh; On-site; SAR 36,000 - 48,000; Full time

Job summary

An automotive dealership in Saudi Arabia is seeking a highly motivated Service Advisor to enhance customer satisfaction. You will be the primary contact for customers, managing service appointments and communicating effectively with the service department. The ideal candidate will possess strong customer service and technical knowledge, with excellent organizational skills. Prior experience in a customer service role within the automotive sector is preferred. Join our dynamic team to contribute to an exceptional service experience.

Qualifications

• Exceptional interpersonal and communication skills.
• Detail-oriented with excellent organizational skills.
• Previous experience in a customer service role preferred.
• Proficient in using service management software.

Responsibilities

• Act as the first point of contact for customers.
• Schedule service appointments and manage service calendar.
• Communicate service status to customers.
• Maintain accurate records of customer interactions.
• Promote additional services and maintenance programs.

Skills

Customer Service Excellence

Technical Knowledge

Communication Skills

Organizational Skills

Problem-Solving Skills

Tools

Service Management Software

Basic Computer Applications

Job description

We are seeking a highly motivated and customer-focused Service Advisor to join our dynamic team at our automotive dealership in Dammam, Saudi Arabia. As a Service Advisor, you will play a crucial role in enhancing customer satisfaction by providing exceptional service and support throughout the vehicle maintenance and repair process. You will be the primary point of contact for customers, ensuring that their needs are met while effectively communicating with the service department. This position requires a blend of technical knowledge, customer service skills, and strong organizational abilities to manage service appointments and follow up on customer inquiries.

Responsibilities

1. Act as the first point of contact for customers, greeting them warmly and assessing their service needs.
2. Schedule service appointments and manage the service calendar to optimize technician productivity.
3. Communicate with customers regarding the status of their vehicles, providing updates on repairs and estimated completion times.
4. Prepare detailed service estimates and invoices, ensuring transparency in pricing and services offered.
5. Collaborate with technicians to ensure accurate diagnosis and timely repairs, facilitating a smooth workflow.
6. Address customer complaints and concerns professionally, striving to resolve issues to ensure customer satisfaction.
7. Maintain accurate records of customer interactions, service history, and follow-up communications.
8. Promote additional services and maintenance programs to customers, enhancing their overall experience and vehicle performance.
9. Stay updated on product knowledge, service techniques, and industry trends to provide informed recommendations.
10. Participate in training sessions and workshops to improve skills and knowledge related to customer service and automotive technology.

Preferred Candidate

1. Exceptional interpersonal and communication skills, with the ability to build rapport with customers and team members.
2. Strong problem-solving abilities, demonstrating a proactive approach to resolving customer issues.
3. Detail-oriented with excellent organizational skills to manage multiple tasks and priorities effectively.
4. A genuine passion for the automotive industry, with a desire to stay informed about new technologies and trends.
5. Ability to work in a fast-paced environment while maintaining a positive attitude and professionalism.
6. Previous experience in a customer service role, preferably within the automotive sector.
7. Proficient in using service management software and basic computer applications.
8. Willingness to learn and adapt to new processes and systems as required.
9. Strong time management skills, ensuring timely follow-ups and service delivery.
10. A team player who collaborates effectively with colleagues to achieve common goals.

Skills

• Customer Service Excellence: The ability to provide outstanding service that meets customer expectations, ensuring satisfaction and loyalty.
• Technical Knowledge: A solid understanding of automotive systems and repair processes, enabling effective communication with technicians and customers.
• Communication Skills: Strong verbal and written communication skills to convey information clearly and effectively to customers and team members.
• Organizational Skills: The ability to manage multiple tasks and appointments efficiently, ensuring a seamless service experience.
• Problem-Solving Skills: The capacity to identify issues and develop practical solutions quickly, enhancing customer satisfaction.