Senior UX Researcher

Supertech Group; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading digital design agency in Saudi Arabia is seeking an experienced UX Researcher. You will plan and conduct user research, applying usability principles, and collaborate with cross-functional teams to improve user experience. The ideal candidate has over 4 years of experience in UX research and proficiency in tools like Figma and Dovetail. This role offers the opportunity to work in a dynamic environment and make a real impact.

Qualifications

• 4+ years of experience in UX research, preferably within digital product teams or agencies.
• Proven track record of applying Nielsen’s usability heuristics in real-world testing.
• Strong experience with research planning, execution, and reporting.

Responsibilities

• Plan and conduct user research studies including usability testing and interviews.
• Apply Nielsen’s 10 Usability Heuristics during evaluations.
• Collaborate with Product Managers and Designers for actionable insights.

Skills

User research studies

Usability testing

Collaboration with teams

Communication skills

Stakeholder engagement

Education

Experience in UX research

Background in psychology or design

Tools

Figma

Dovetail

Optimal Workshop

Maze

Job description

Do you want to love what you do at work? Do you want to make a difference, an impact, transform people’s lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you’re looking for.

UXBERT Labs is one of the best digital and user experience design agencies in the GCC working with the biggest regional and international brands such as STC, Amazon, Gucci and more. UXBERT Labs is part of the Supertech Group also consisting of Hala Yalla, Saudi’s #1 private event ticketing and experience booking platform, and Kafu Games, the largest esports tournament platform in MENA.

Key Responsibilities

• Plan, design, and conduct user research studies including usability testing, interviews, surveys, and field studies.
• Apply Nielsen’s 10 Usability Heuristics during evaluations and testing to identify UX issues and areas for improvement.
• Collaborate with Product Managers, Designers, and Developers to translate research findings into actionable insights.
• Lead the development of user personas, journey maps, and experience frameworks.
• Advocate for user needs throughout the product lifecycle and influence design strategy with evidence-based insights.
• Present clear, concise, and compelling research findings to stakeholders and leadership teams.
• Mentor junior researchers and support UX research knowledge sharing across the organization.

Qualifications

• 4+ years of experience in UX research, preferably within digital product teams or agencies.
• Proven track record of applying Nielsen’s usability heuristics in real-world testing and evaluations.
• Deep understanding of UX best practices and human-centered design principles.
• Strong experience with research planning, execution, analysis, and reporting.
• Proficiency in tools such as Figma, Optimal Workshop, Dovetail, Maze, or similar.
• Excellent communication and presentation skills.
• Strong collaboration and stakeholder engagement skills.

Preferred Qualifications

• Experience working in agile environments or design sprints.
• Background in psychology, HCI, IT, design, or related fields.
• Certification from NN/g or similar UX institutions is a plus.