Senior Technical Consultant - CRM & Field Service

ServiceNow, Inc.; Riyadh; On-site; SAR 449,000 - 600,000; Full time

Job summary

A leading technology solutions provider is hiring a Senior Technical Consultant in Riyadh. This role involves guiding clients through implementations of Customer Service Management and Field Service Management solutions. Candidates should have over 8 years of experience and a strong understanding of customer service workflows. ServiceNow certifications are essential. The ideal candidate will contribute to project delivery and provide technical leadership within the organization.

Benefits

Flexible work personas

Equal opportunity employer commitment

Qualifications

• 8+ years in consulting, configuration, and implementation of complex technologies.
• Deep expertise in field service management and customer service workflows.
• Proficiency with web technologies including XML, HTML, JavaScript.

Responsibilities

• Act as primary technical liaison for project delivery.
• Oversee technical delivery ensuring alignment with client requirements.
• Lead technical onboarding with clients and assess existing processes.

Skills

Field service management expertise

Customer service management knowledge

Technical delivery and problem-solving

AI integration experience

Leadership skills

Proficiency in JavaScript

Fluency in Arabic and English

Education

Experience in consulting and implementation

ServiceNow certifications

Tools

ServiceNow

Salesforce

Job description

A leading technology solutions provider is hiring a Senior Technical Consultant in Riyadh. This role involves guiding clients through implementations of Customer Service Management and Field Service Management solutions. Candidates should have over 8 years of experience and a strong understanding of customer service workflows. ServiceNow certifications are essential. The ideal candidate will contribute to project delivery and provide technical leadership within the organization.