Senior Specialist - Member Relations

Red Sea Global; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hospitality group in Saudi Arabia is seeking a Senior Specialist – Member Relations to provide exceptional member service. You will greet guests, assist with check-ins, and maintain member records while coordinating with various departments. The ideal candidate should have 2-4 years of experience in luxury hospitality and a degree in a related field. This role emphasizes warmth and professionalism, ensuring a high-quality experience for members and guests alike.

Qualifications

• 2–4 years of experience in luxury hospitality, front office, or member services roles.
• Experience with CRM systems and guest-facing technology.

Responsibilities

• Greet members and guests with a warm, professional welcome.
• Assist in daily guest and member check-ins and appointments.
• Maintain accurate member profiles and service histories.
• Coordinate with internal departments to fulfill requests.
• Support the organization of club events and member activations.

Skills

Exceptional service delivery

Warmth and professionalism

Attention to detail

Experience in luxury hospitality

Education

Diploma or Bachelor’s degree in Hospitality, Business, or a related field

Tools

CRM systems

Guest-facing technology

Job description

Job Purpose

The Senior Specialist – Member Relations is a key front-facing representative of Amaala Yacht Club, responsible for delivering exceptional service to members, guests, and VIP visitors while supporting day-to-day membership administration. This role ensures smooth arrivals, personalized service delivery, and accurate maintenance of member records and preferences. The ideal candidate will bring warmth, professionalism, and attention to detail, with experience in high-end hospitality or private club environments.

Job Responsibilities

• Greet members and guests with a warm, professional welcome, ensuring a seamless first impression.
• Assist in daily guest and member check‑ins, appointments, and itinerary coordination.
• Maintain accurate member profiles, preferences, and service histories in the CRM system.
• Support the processing of membership applications, renewals, and inquiries.
• Coordinate with internal departments (concierge, marina, F&B, events) to fulfill guest/member requests.
• Prepare welcome packs, club collateral, and communication materials for new and prospective members.
• Assist with hosting VIP arrivals, guided tours, and private viewings.
• Maintain the confidentiality of member information and act as a trusted point of contact.
• Respond to guest feedback and assist in resolving service issues promptly and professionally.
• Support the organization and execution of club events, member activations, and seasonal programs.

Safety, Quality & Environment

• Apply safety, quality and environmental management policies, procedures, and controls to ensure employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.
• Continuous Improvement
• Contribute to the identification of opportunities for continuous improvement of department’s systems, processes and practices considering ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.

Job Requirements

Qualification and Experience

• Diploma or Bachelor’s degree in Hospitality, Business, or a related field preferred.
• 2–4 years of experience in luxury hospitality, front office, or member services roles.
• Experience with CRM systems and guest-facing technology.