Senior Service Delivery & CX Ops Lead

Saudi Petroleum Services Polytechnic; المحمدية; On-site; SAR 200,000 - 300,000; Full time

Job description

Service Delivery Manager – Riyadh, Saudi Arabia

A Service Delivery Manager position is available in Riyadh to oversee client-facing technology services and improve service delivery.

• Responsibilities: Managing service quality, ensuring SLA compliance, collaborating with cross-functional teams.
• Qualifications: Background in IT service management, strong leadership skills.

Recruitment Manager – Riyadh, Saudi Arabia

AlasilaCX seeks an experienced Recruitment Manager with a strong background in Customer Experience and Contact Centre industry standards. This role is based in Riyadh, Saudi Arabia, with immediate availability required.

• Responsibilities: Driving CX recruitment operations, ensuring quality and compliance, leading teams to achieve performance excellence.
• Qualifications: Experience in Customer Experience and Contact Centre industry standards, leadership capabilities.