Senior Service Crew

Apparel Group; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading retail company in Riyadh is looking for a dedicated salesperson to enhance customer service and ensure smooth store operations. Responsibilities include generating sales, maintaining cleanliness, and handling transactions efficiently. The ideal candidate should have a positive attitude and be able to resolve guest concerns promptly. This position offers a dynamic work environment with growth opportunities.

Responsibilities

• Generate sales and deliver excellent customer service.
• Provide visual cues for a positive guest experience.
• Ensure accuracy of orders and product freshness.
• Maintain operational standards and cleanliness.
• Handle guest complaints and concerns promptly.
• Follow cash handling procedures accurately.

Job description

POSITION OBJECTIVE

• The position is responsible for generating sales and deliver customer service at its best.
• Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.

Key Responsibilities

Hospitality and Guest Service

• Provides important visual cues for guests that make a positive first impression . wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot / exterior and a clean and inviting dining room.
• Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.
• Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.
• Enhances the guest experience by following the . Principles : Smile, Eye Contact, Thank You.
• Uses proper procedures to ensure the accuracy of every order for every guest.
• Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.
• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
• Listens carefully to guests and apologizes for the experience in the case of a complaint.

Store Operations

• Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided.
• Prepares all products as required, following the order monitor to ensure the accuracy of every order.
• Communicates showcase and product needs to ensure proper product availability for guests.
• Regularly takes temperatures of the required products and records in the Time & Temperature Log.

Policies and Procedures

• Participates in and attends all store meetings and other related functions.
• Follows all restaurant policies, procedures and standards.
• Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.
• Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.

Cashiering

• Receives payment by cash, credit cards, vouchers or automatic debits.
• Issue receipts, refunds, or change to the customers correctly.
• Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
• Maintain clean and orderly checkout areas.

Health & Safety

• Works in compliance with occupational health and safety legislation.
• Knows, understands and follows safe work practices and procedures.
• Uses or wears personal protective equipment or clothing as required.
• Reports all injuries / illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner.
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.