Senior Service Advisor

Saudi Arabian Marketing and Agencies Co. (SAMACO); Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading automotive dealership in Saudi Arabia is looking for an individual to join their team focused on customer service and sales. The role involves ensuring customers are aware of products and services, generating additional business, and providing accurate estimates for repairs. Strong communication skills and the ability to manage customer relationships are essential. This position is key in promoting and selling top brand automobiles.

Responsibilities

• Ensure customer awareness of all products and services available.
• Sell additional products and services according to customer needs.
• Understand features and benefits of products and promote them.
• Undertake prospecting to generate additional business.
• Maintain customer records and job documentation accurately.
• Prepare for customer visits and update documentation.
• Offer extra services to customers, including vehicle health checks.
• Visually inspect customer vehicles and document any damage.
• Provide accurate estimates for parts, labor, and repairs.
• Prepare and explain invoices post-completion of work.
• Obtain necessary documentation from customers when issuing loan cars.
• Gain customer authorization for work completion.
• Process payments promptly as per company procedures.
• Document all warranty work as per manufacturer standards.
• Meet deadlines set by the manager and company.

Job description

• Ensure customer awareness of all products and services available.
• Sell additional products, services and repair work as appropriate to customer needs and in accordance with individual and/or team targets.
• Understand features and benefits of products and services and promote these accordingly.
• Undertake prospecting to generate additional business.
• Accurately maintain departmental systems including (but not limited to) customer records, job documentation, alternative transport and customer follow-up systems.
• Carry out relevant preparation for the customer’s visit (eg. pre-calls; print job cards; field campaigns, DISS reports, TPI’s (Technical Product Information) etc.) in line with service core process, updating documentation accordingly.
• Offer extra services to every customer, including a vehicle health check (VHC), bringing their attention to any relevant current service offers, linking to relevant benefits such as safety.
• Visually inspect customer vehicles and loan cars, documenting any damage where relevant.
• Provide customer estimates calculating accurate charges for all parts, labour and service repairs.
• Promptly prepare and explain invoices following completion of work, ensuring charges/details are accurate.
• Verify and obtain copies of documentation where relevant, such as customer’s driving licence or insurance documents when issuing loan cars.
• Gain prior authorisation from the customer for completion of work, including signatures as required.
• Receive and process payments promptly and in accordance with company procedures.
• Document all warranty work as per the manufacturer’s requirements and company policy.
• Meet all deadlines as set by your line manager, the company or the manufacturer.

Skills

SAMACO Automotive is the exclusive dealer of top brand automobiles including Audi, Bentley, Bugatti, Pagani, Lamborghini, Skoda and Porsche, in addition to Volkswagen automobiles, trucks and buses.