Senior Quality and Technical Operation Analyst

Salla; Makkah Region; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology company in Saudi Arabia is seeking a Senior Quality & Technical Operation Analyst to enhance product quality and optimize technical operations. You will develop and manage reports, drive process improvements, and provide insights through data analysis. Candidates should have a Bachelor’s degree and over 5 years of experience, particularly in E-commerce environments, with proficiency in BI tools and SQL. A strong analytical mindset is essential for this role.

Qualifications

• 5+ years of proven experience in creating and managing reports, preferably in E-commerce.
• Proficiency in BI/visualization tools.
• Experience with SQL, Python, or similar languages preferred.

Responsibilities

• Develop and oversee SLA and Operational Excellence reports.
• Drive process improvement and identify inefficiencies.
• Support testing and improvements of reporting systems.

Skills

Analytical skills

Data interpretation

Change management

SQL

Python

Education

Bachelor’s degree in Business, Data Analytics, Information Technology, or related field

Tools

Looker

Power BI

Metabase

Job description

Salla, a leading technology company, is seeking a highly skilled Senior Quality & Technical Operation Analyst to join our team. As a Senior Quality & Technical Operation Analyst, you will play a crucial role in ensuring the quality and reliability of our products, services, and optimizing technical operations.

Responsibilities

• Develop, compile, and oversee a range of reports such as SLA reports, Operational Excellence reports, and additional performance-related reports.
• Foster knowledge sharing, develop best practices, and establish documentation standards within the team.
• Drive continuous process improvement by identifying inefficiencies and implementing scalable solutions.
• Support testing, troubleshooting, and improvements of reporting systems.
• Monitor data quality, validate results, and support initiatives for data integrity and normalization.
• Perform exploratory data analysis (EDA) to identify patterns, trends, and opportunities in complex datasets.
• Use BI tools to build and maintain dashboards, reports, and visualizations that support business needs and decision-making.
• Interpret data and provide actionable insights to stakeholders through reports, dashboards, and presentations.

Qualifications

• Bachelor’s degree in Business, Data Analytics, Information Technology, or a related field.
• 5+ years of Proven experience in creating and managing reports, preferably within an E-commerce environment.
• Strong analytical skills with the ability to interpret complex data and provide actionable insights.
• Proficiency in BI/visualization tools such as (Looker, Power BI, Metabase, )or similar.
• Basic technical knowledge of E-commerce platforms and their data structures.
• Eagerness to learn and willingness to dive deep into data validation
• Experience with SQL, Python, or other scripting languages for advanced data manipulation and automation (preferred).
• Change management expertise to implement new processes, tools, and automation initiatives across teams.