Senior Officer, Technical

Olayancareer; Al Khobar; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading technical support company in the Eastern Province of Saudi Arabia is looking for a Technical Support Manager. This role is responsible for overseeing technical trainers and support engineers while ensuring effective delivery of support and training to clients. The ideal candidate will have a diploma in mechanical, electrical, or automotive engineering and demonstrate expertise in technical support management, training development, and safety compliance. The position offers a dynamic work environment aimed at maintaining maximum uptime and operational efficiency.

Qualifications

• Minimum diploma in mechanical, electrical, or automotive engineering.
• Experience in technical support and training development.
• Strong problem-solving and communication skills.

Responsibilities

• Ensure smooth daily operations of the Technical Support department.
• Provide timely technical support to service teams and customers.
• Deliver technical training across trucks and heavy equipment.
• Conduct risk assessments and ensure PPE compliance.
• Analyze training results and propose continuous improvements.

Skills

Technical Support Management

Training Development

Problem Solving

Technical Communication

HSE Compliance

Education

Diploma in Mechanical, Electrical, or Automotive Engineering

Job description

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Number of Openings: 1

Role Purpose

This role is responsible for ensuring the effective delivery of technical support and training to the service network and customers, aiming to resolve problems quickly and maintain maximum uptime.

This role oversees technical trainers and support engineers, providing guidance to address complex technical inquiries, ensuring short response times, and coordinating the reporting of quality issues and technical deviations to the relevant manufacturers.

Job Accountabilities & Activities

• Ensure smooth daily operations of the Technical Support department
• Follow established technical support processes and contribute to continuous improvement
• Coordinate and lead regulatory and technical case review meetings
• Provide timely technical support to service teams, dealers, and customers, including corrective actions
• Manage and escalate technical cases through manufacturer platforms as required
• Monitor and analyze KPIs related to case volume, flow, and resolution time
• Guide and support the technical team to deliver accurate and high‑quality case resolutions
• Communicate product quality issues through field quality processes
• Support troubleshooting, diagnostics, and technical investigations across the service network
• Provide feedback to Service Managers on dealer performance and operating standards
• Identify technical training needs and develop effective learning solutions
• Deliver technical training across trucks, heavy equipment, systems, and components
• Train technicians on diagnostic tools, technical literature, and manufacturer platforms
• Design and evaluate competency‑based assessments and training effectiveness
• Maintain training records and technical information within manufacturer portals
• Lead technical knowledge sharing through conferences, workshops, and training sessions
• Support technician recruitment through technical interviews and capability assessments
• Analyze training results, report outcomes, and propose continuous improvements
• Manage technical information control, distribution, and updates across the service network
• Communicate technical and evaluation updates to the network according to plan
• Develop, implement, and standardize HSE policies and procedures across all sites
• Conduct risk assessments, site inspections, audits, and incident investigations
• Ensure PPE compliance, emergency preparedness, and preventive safety measures
• Promote a strong safety culture through training, awareness, and leadership
• Monitor HSE KPIs, including LTIFR, near‑miss reporting, and environmental metrics
• Mentor site HSE representatives and integrate HSE into daily operations

Education & Certifications

Minimum diploma in mechanical, electrical, or automotive engineering