Senior L1\L2 Technical Support( banking)

TAWANTECH; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A digital banking solutions provider in Saudi Arabia seeks a motivated bilingual professional to join the Digital Banking Support Team. The candidate will provide vital frontline support for retail and corporate clients across digital banking channels. Essential qualifications include a bachelor’s degree and 4-6 years of relevant experience, with strong communication skills in Arabic and English. This role offers dynamic challenges in a collaborative workplace with opportunities for career growth.

Benefits

Dynamic role within a leading digital banking environment

Exposure to retail and corporate client support

Career growth opportunities

Qualifications

• 4–6 years of experience in banking customer support or digital channel operations.
• Excellent communication skills in Arabic and English.
• Understanding of retail and corporate banking products and digital platforms.

Responsibilities

• Handle customer inquiries and support requests related to digital banking platforms.
• Log, track, and follow up on issues until resolution.
• Support the onboarding and activation of corporate clients on digital banking channels.

Skills

Customer service orientation

Communication in Arabic

Communication in English

Banking knowledge

Technical understanding

Education

Bachelor’s degree in Business Administration or Information Technology

Tools

CRM systems

Ticketing systems

Job description

About the Role: We are seeking a motivated and customer-oriented bilingual professional (Arabic & English) to join our Digital Banking Support Team. The ideal candidate will provide frontline support for retail and corporate clients, ensuring a smooth experience across all digital banking channels — including internet banking, mobile banking, and corporate e-channels. This role requires a combination of banking knowledge, communication skills, and basic technical understanding to follow up and coordinate with IT and business units effectively.

Key Responsibilities

• Handle customer inquiries and support requests related to digital banking platforms (retail and corporate).
• Log, track, and follow up on issues until resolution, ensuring timely updates to clients.
• Coordinate with IT and operations teams to resolve technical or functional issues.
• Support the onboarding and activation of corporate clients on digital banking channels.
• Provide clear and professional communication in Arabic and English through phone, email, or ticketing tools.
• Prepare daily and weekly reports on customer cases, common issues, and resolutions.
• Contribute to improving customer experience by identifying recurring problems or service gaps.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Information Technology, or related field.
• 4–6 years of experience in banking customer support or digital channel operations.
• Understanding of retail and corporate banking products and digital platforms.
• Excellent communication and interpersonal skills in Arabic and English.
• Strong follow-up and coordination abilities.
• Basic technical knowledge related to online or mobile banking systems is an advantage.
• Preferred: Experience in Saudi banking sector or financial services institutions.
• Familiarity with digital transformation initiatives or banking support tools (CRM, ticketing systems, etc.).

What We Offer

• A dynamic role within a leading digital banking environment.
• Exposure to both retail and corporate client support.
• Career growth opportunities and a collaborative workplace culture.