Senior IT Support Specialist

Ninja ?? نينجا; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading tech support company in the Riyadh Region is seeking a Senior IT Support Specialist responsible for overseeing IT operations across various sites. The ideal candidate will have over 4 years of experience in IT support, strong knowledge of ITIL processes, and experience in retail or logistics environments. Key responsibilities include supervising the support team and ensuring service continuity while delivering high-quality technical support to resolve challenging issues.

Qualifications

• 4+ years of experience in IT or technical support roles.
• Experience supporting retail, warehouse, or logistics environments.
• Strong troubleshooting skills for hardware, software, and operating systems.

Responsibilities

• Ensure seamless IT operations across all company sites.
• Deliver high-quality technical support and resolve complex issues.
• Supervise the IT support team and coordinate with business functions.

Skills

Troubleshooting skills

ITIL processes

MS 365

Google Workspace

Azure Fundamentals

Education

Bachelor's degree in IT, Computer Science, or related field

ITIL Certification

Job description

The Senior IT Support Specialist is responsible for ensuring seamless IT operations across all company sites by delivering high-quality technical support and resolving complex issues. The role supervises the IT support team, coordinates with business and operational functions, and implements ITIL-based processes to maintain service continuity, enabling smooth and efficient business operations in a fast-paced retail and warehouse environment.

Requirements

• 4+ years of experience in IT or technical support roles
• Strong troubleshooting skills for hardware, software, and operating systems
• Solid experience with ITIL processes, incident management, and helpdesk operations
• Experience supporting retail, warehouse, or logistics environments
• Bachelor's degree in IT, Computer Science, or a related field
• ITIL Certification (required)
• MS 365, Google Workspace, and Azure Fundamentals (AZ-900) knowledge