Senior IT Support Specialist

Mirai Arabian International Company Limited; Riyad Al Khabra; On-site; SAR 200,000 - 300,000; Full time

Job summary

A technology services firm in Al-Qassim Province seeks a skilled Sr. IT Specialist. This role involves providing technical support, maintaining IT systems, and ensuring cybersecurity compliance. The ideal candidate has a Bachelor's degree in IT and over 5 years of experience in IT support. The position offers benefits such as VIP medical insurance and education allowances for children.

Benefits

VIP Medical insurance (employee and family)

Kids Education allowance

Gym allowances

Qualifications

• Minimum of 5 years of experience in IT support or related roles.
• Strong command of English required.

Responsibilities

• Provide technical assistance for hardware, software, and network issues.
• Diagnose and resolve system errors and application problems.
• Manage routine updates and backups for system security.
• Implement and monitor cybersecurity measures.
• Configure and manage devices using MDM solutions.
• Oversee Google Workspace setup and user management.
• Maintain records of IT assets and configurations.
• Work closely with teams to resolve complex IT issues.

Skills

Technical support

Cybersecurity compliance

Proficiency with Windows

Proficiency with macOS

MDM platforms experience

Google Workspace administration

Strong problem-solving skills

Education

Bachelor's degree in Information Technology or related field

Tools

MDM solutions (e.g., Jamf, Intune)

Google Workspace

Job description

We are seeking a skilled and proactive Sr . IT Specialist to join our team. The ideal candidate will have extensive experience providing technical support, maintaining IT systems, ensuring cybersecurity compliance, and managing modern device and user environments. This role plays a key part in supporting the company’s day-to-day technology operations and ensuring smooth, secure, and efficient IT performance.

Key Responsibilities

• User Support : Provide technical assistance to staff for hardware, software, and network-related issues across Windows and macOS devices.
• Troubleshooting : Diagnose and resolve system errors, application problems, and connectivity issues promptly.
• System Maintenance : Manage routine updates, patches, and backups to maintain optimal system performance and security.
• Cybersecurity : Implement and monitor security measures to protect company data, systems, and networks from threats and vulnerabilities.
• MDM Administration : Configure, deploy, and manage devices using Mobile Device Management (MDM) solutions to ensure compliance and efficiency.
• Google Workspace Administration : Oversee Google Workspace setup, user management, access control, and security configurations.
• Documentation : Maintain up-to-date records of IT assets, configurations, and incident resolutions.
• Collaboration : Work closely with internal teams and vendors to resolve complex IT issues and enhance system reliability.

Qualifications

• Education : Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience : Minimum of 5 years of total experience in IT support, system administration, or related roles.
• Technical Skills : Proficiency with Windows and macOS troubleshooting
• Strong understanding of network fundamentals, cybersecurity principles, and IT best practices
• Experience with MDM platforms (e.g., Jamf, Intune, or similar)
• Knowledge of Google Workspace administration and security controls
• Language : Strong command of English (spoken and written).

Preferred Attributes

• Excellent problem-solving and analytical skills
• Strong communication and customer service orientation
• Ability to work independently and manage multiple priorities in a fast-paced environment
• G-suit work place.

Benefits

• VIP Medical insurance(employee, his parents, spouse, kids)
• Kids Education allowance
• Gym allownces