Senior HR Manager

SAED; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading HR solutions provider is seeking a Senior HR Manager to build and scale the Customer Service HR organization in Saudi Arabia. The role focuses on establishing HR structures, operations, and employee engagement while ensuring compliance with local laws. Candidates should have deep knowledge of Saudi labour regulations, experience in scaling operations, and be fluent in Arabic and English.

Qualifications

• Proven experience in scaling HR operations from early-stage setup to large-scale delivery.
• Strong operational and analytical mindset — data-driven and execution-focused.
• Empathetic yet firm leader, able to maintain discipline and motivate teams.

Responsibilities

• Build the HR foundation for the Saudi Customer Service organization.
• Oversee HR processes ensuring compliance with Saudi Labour Law.
• Design and execute engagement programs for frontline teams.

Skills

Knowledge of Saudi labour law

HR operations scaling

Data-driven mindset

Fluent in Arabic and English

Stakeholder management

Job description

📣 We at SAED Int’l Invites you to Join one of our Major Partner Job Fair Open Day in Riyadh – Very Soon! walk‑in interviews for multiple positions across our Operations and Human Resources teams.

About the Role

We are seeking a driven, hands‑on, and operationally sharp Senior HR Manager to build and scale the Customer Service organization in Saudi Arabia — projected to grow to over 1,000 employees.

This leader will own all aspects of HR operations, employee engagement, performance, and compliance, acting as a strategic partner to the CX leadership team while ensuring seamless day‑to‑day people delivery.

The role requires someone who thrives in high‑growth, high‑pressure environments — balancing strategic structure‑building with an unrelenting focus on execution, workforce stability, and employee experience.

Skills

Key Responsibilities

• Build & Scale Saudi HR Function
  • Establish the HR foundation for the Saudi Customer Service organization from the ground up — structure, policies, tools, and delivery.
  • Partner closely with CX and TA teams to support rapid headcount growth while maintaining compliance and operational excellence.
  • Design scalable onboarding and retention frameworks to ensure strong agent performance and low early attrition.
• Drive HR Operations & Compliance
  • Oversee all HR processes — contracts, payroll coordination, attendance, and visa management.
  • Ensure full compliance with Saudi Labour Law, GOSI, Mudad, Muqeem, and Qiwa regulations.
  • Build efficient, automated workflows for documentation, reporting, and HR analytics.
• Employee Engagement & Retention
  • Design and execute engagement programs tailored to large‑scale frontline teams.
  • Maintain a consistent pulse on morale, motivation, and feedback through surveys and focus groups.
  • Partner with CX leadership to address attrition drivers, improve satisfaction, and strengthen long‑term retention.
• Performance & Development
  • Support the rollout of performance frameworks that enable fair, data‑backed evaluations.
  • Coach supervisors and team leads on managing and developing their teams effectively.
  • Build early talent development pathways to promote strong performers into leadership roles.
• Employee Relations & Risk Management
  • Act as the main HR point of contact for grievances, escalations, and disciplinary cases.
  • Ensure consistent enforcement of company policies while maintaining trust and transparency.
  • Proactively identify risk areas and implement preventive HR measures.
• Collaboration & Leadership Partnership
  • Serve as a trusted partner to CX operations, providing strategic advice and people insights.
  • Collaborate cross‑functionally with Finance, TA, and Regional HR to align on policies and workforce planning.
  • Represent Saudi HR in regional discussions, ensuring local needs are met within global frameworks.

About You

• Deep knowledge of Saudi labour law and local HR systems (GOSI, Qiwa, Muqeem, Mudad).
• Proven experience in scaling HR operations from early‑stage setup to large‑scale delivery.
• Strong operational and analytical mindset — data‑driven, structured, and execution‑focused.
• Empathetic yet firm leader, able to maintain discipline and motivate teams through high‑growth cycles.
• Flu e n t in A r a bic a n d E n glis h, wit h s t r o n g c o m m u nic a tio n a n d s t a k e h old e r m a n a g e m e n t s kills