Senior Field Service Engineer — GPU/Server Solutions

Supermicro; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A global leader in server solutions is seeking an experienced Sr. Service Engineer in Riyadh to provide top-notch support in complex technical environments. The ideal candidate will have over 5 years in servicing hardware with strong diagnostics skills and a Bachelor's in a relevant field. This role requires excellent problem-solving abilities and effective communication, including proficiency in English. Join the team to enhance customer satisfaction through your expertise.

Qualifications

• 5+ years of experience in servicing complex Servers, Networking, and Storage Hardware.
• Full professional proficiency in English (read / write / speak).
• Hands-on experience with servers from different brands like Supermicro.

Responsibilities

• Troubleshoots and resolves complex technical problems on Supermicro equipment.
• Responsible for driving customer satisfaction through service excellence.
• Travel to the field to train and resolve customer issues.

Skills

On-site and remote troubleshooting

Customer satisfaction management

Technical issue resolution

Time management

Hardware system diagnostics

Familiarity with Linux

Education

Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering

Tools

Supermicro equipment

BMC Tools

Job description

A global leader in server solutions is seeking an experienced Sr. Service Engineer in Riyadh to provide top-notch support in complex technical environments. The ideal candidate will have over 5 years in servicing hardware with strong diagnostics skills and a Bachelor's in a relevant field. This role requires excellent problem-solving abilities and effective communication, including proficiency in English. Join the team to enhance customer satisfaction through your expertise.