Senior Enterprise CSM - Security & Networking

TIS; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology firm in the Riyadh Region is seeking an experienced Customer Success Manager. This role involves establishing customer relationships, managing customer interactions, and ensuring smooth customer journeys within the technology sector. The ideal candidate will have 5 to 6 years of experience in a customer success role, preferably within enterprise technologies, and possess strong negotiation and technical skills.

Qualifications

• 5 to 6 years of experience in a customer success role within an enterprise technology company, preferably in security technologies.
• Understanding of customer success and all aspects of the customer lifecycle.
• Demonstrate technical knowledge specific to information security software, pre-sale experience is a plus.

Responsibilities

• Establish relationships with customers through regular meetings to understand their environment.
• Partner closely with sales, product management, engineering, and support teams to deliver exceptional customer satisfaction.
• Manage interactions between customers and the company.

Skills

Negotiation skills

Customer success management

Technical knowledge in information security

Knowledge of networking and cybersecurity

Job description

A leading technology firm in the Riyadh Region is seeking an experienced Customer Success Manager. This role involves establishing customer relationships, managing customer interactions, and ensuring smooth customer journeys within the technology sector. The ideal candidate will have 5 to 6 years of experience in a customer success role, preferably within enterprise technologies, and possess strong negotiation and technical skills.