Senior Director, Sports Experience & Commercial Growth

Qiddiya Investment Company; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A major investment company in Saudi Arabia is seeking a Senior Director - Sports Customer Experience & Commercial Strategy. This role will lead the design and delivery of outstanding customer experiences, develop commercial strategies, and oversee brand partnerships across sports initiatives. Successful candidates will possess a strong background in customer experience design and digital strategy, with an ability to integrate both physical and digital environments to enhance customer engagement.

Benefits

Comprehensive compensation and benefits package

Qualifications

• Proven experience in customer experience design, ideally within sports, entertainment, or hospitality sectors.
• Strong background in digital strategy, technology integration, and innovation.
• Expertise in commercial strategy, brand partnerships, and sponsorship sales.
• Experience in concept development for large-scale assets or masterplan projects.
• Excellent stakeholder management and cross-functional collaboration skills.
• Ability to balance creative vision with commercial objectives.

Responsibilities

• Lead the design and delivery of exceptional customer experiences across all sports assets.
• Develop and implement the Sports Business Unit Customer Experience Strategy.
• Lead digital and technology SMEs to create strategies for customer experiences.
• Identify and secure potential brand and IP partners.
• Work with teams to create cohesive sales and marketing strategies for VIP inventory.

Skills

Customer experience design

Digital strategy

Commercial strategy

Brand partnerships

Stakeholder management

Cross-functional collaboration

Job description

A major investment company in Saudi Arabia is seeking a Senior Director - Sports Customer Experience & Commercial Strategy. This role will lead the design and delivery of outstanding customer experiences, develop commercial strategies, and oversee brand partnerships across sports initiatives. Successful candidates will possess a strong background in customer experience design and digital strategy, with an ability to integrate both physical and digital environments to enhance customer engagement.