Senior CX Architect — End-to-End Transport Experience

Qiddiya Investment Company; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading entertainment and cultural project in Saudi Arabia is seeking a Customer Experience Design Lead to oversee multi-modal public transport services. The role requires significant experience in customer experience design, project coordination, and data analysis, with a preference for public transport background. This is a unique opportunity to shape customer interactions and influence transport strategies within a transformative project.

Qualifications

• 10+ years in customer experience design.
• Public transport experience highly regarded.
• Experience in GCC is a plus.

Responsibilities

• Lead development of CX performance frameworks and KPIs.
• Manage and conduct customer research studies.
• Support service planning through development of customer requirements.

Skills

Customer experience design

Project coordination

Stakeholder management

Data analysis

End-to-end journey design

Education

Bachelor’s degree

Master’s in industrial design or related fields

Job description

A leading entertainment and cultural project in Saudi Arabia is seeking a Customer Experience Design Lead to oversee multi-modal public transport services. The role requires significant experience in customer experience design, project coordination, and data analysis, with a preference for public transport background. This is a unique opportunity to shape customer interactions and influence transport strategies within a transformative project.