Senior Customer Success Manager

adam.ai; Saudi Arabia; Remote; SAR 262,000 - 338,000; Full time

Job summary

A leading tech company in Saudi Arabia is seeking a Senior Customer Success Manager to enhance relationships with enterprise customers in the Middle East. This role involves managing high-value accounts, ensuring satisfaction and growth, and aligning solutions with business goals. The ideal candidate has over 5 years of experience in Customer Success, strong communication skills, and is fluent in Arabic and English.

Qualifications

• 5+ years of experience in Customer Success or Account Management.
• Proven track record of managing enterprise accounts and executive-level relationships.
• Strong communication and presentation skills, especially with C-level stakeholders.

Responsibilities

• Own the full post-sales relationship with enterprise accounts.
• Develop and manage success plans tailored to each customer's goals and needs.
• Lead onboarding, training, and adoption activities to ensure strong engagement.

Skills

Customer Success

Account Management

Communication skills

Bilingual (Arabic & English)

Job description

Overview

We are looking for a Senior Customer Success Manager to lead the relationship with our enterprise customers in the Middle East to ensure they achieve maximum value from adam.ai. This is a critical role responsible for managing high-value accounts, building strategic partnerships, and ensuring long-term customer satisfaction, retention, and growth.

As a trusted advisor, you will partner with key enterprise accounts to drive adoption, align our platform with their business goals, and maximize the impact of our solution. You’ll work closely with executives, guide complex account strategies, and represent the voice of the customer across the company.

Requirements

• 5+ years of experience in Customer Success or Account Management
• Proven track record of managing enterprise accounts and executive-level relationships
• Experience in renewal, upsell, and expansion strategies for large customers
• Ability to build success plans, drive adoption, and manage complex account dynamics
• Strong communication and presentation skills, especially with C-level stakeholders
• Fluent in Arabic & English (spoken and written)

Responsibilities

• Own the full post-sales relationship with enterprise accounts
• Develop and manage success plans tailored to each customer's goals and needs
• Lead onboarding, training, and adoption activities to ensure strong engagement
• Build trusted relationships with key stakeholders and executive sponsors
• Monitor account health and proactively address risks or blockers
• Drive renewals, identify expansion opportunities, and support upselling efforts
• Partner with Product teams to resolve issues and accelerate impact
• Gather and share customer feedback to influence product roadmap
• Track and report on KPIs related to satisfaction, retention, and growth