Senior Customer Quality Specialist

Hitachi; Saudi Arabia; On-site; SAR 299,000 - 413,000; Full time

Job summary

A global technology firm is seeking a Quality Management professional in Dammam, Saudi Arabia. The successful candidate will manage customer complaints, conduct root cause analyses, and ensure compliance with internal and external quality regulations. Ideal applicants will have 12-15 years of experience related to quality assurance, hold a bachelor’s degree in engineering, and possess strong communication skills. This is a full-time position that promotes safety and integrity in operations.

Qualifications

• Minimum 12-15 years of experience, with a preference for installation & commissioning supervisors or high voltage service engineers.
• Proficiency in spoken and written English required.
• Experience dealing with quality escalations and collaborating with cross-functional teams.

Responsibilities

• Manage internal and external customer complaints to ensure resolution.
• Conduct root cause analysis and develop corrective actions.
• Maintain customer satisfaction ratings and conduct customer audits.

Skills

Quality Control/Quality Assurance

Quality Tools

Root Cause Analysis

Lean Six Sigma

Communication Skills

Presentation Skills

Education

Bachelor’s degree in engineering (Electrical or Mechanical)

Tools

SAP QM Module

Job description

Location: Dammam, Eastern Region, Saudi Arabia

Company Name: HITACHI ENERGY LTD

Profession (Job Category): Quality Management

Job Schedule: Full time

Remote: No

The opportunity

Responsible for managing both internal and external customer complaints to ensure a seamless resolution process and enhance customer satisfaction. Conducts systematic root cause analysis and develops corrective and preventive action plans to solve the issue and prevent recurrence of similar issues.

How you’ll make an impact

• Strong GIS product knowledge and HV Sub-station protection and Operations.
• Quality Control/Quality Assurance and QMS & Internal Quality Auditing.
• Quality Tools, RCA, Lean Six Sigma, SAP QM Module.
• Communication and Presentation Skills and ensures the definition and execution of containment actions/correction rapidly to limit the impact on the customer operations and eliminate other potential occurrences within Hitachi Energy operations and other customer sites.
• Responsible for maintaining customer satisfaction ratings and conducting customer audits.
• Updates the customers in timely fashion regarding the status of quality issues or any requests to gain their trust and to maintain a positive relationship with our customers.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor’s degree in engineering preferably Electrical or Mechanical.
• 12-15 Years’ experience.
• Experienced Installation & Commissioning supervisors, High voltage service engineers in Saudi Arabia and other countries.
• Dealing with quality escalations and collaborating with cross functions.
• Driving Change and diligence.
• Influencing Continuous Improvement and decision making and time Management.
• Proficiency in both spoken & written English language is required.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.