Senior Customer Platform Architect — On-Prem & Cloud (MEA)

Filigran; Riyadh; Remote; SAR 299,000 - 375,000; Full time

Job summary

A leading cybersecurity firm is seeking a Senior Customer Platform Architect to support on-premise infrastructure deployment. Responsibilities include guiding customers, resolving infrastructure issues, conducting health checks, and collaborating with internal teams. The ideal candidate should have strong expertise in on-premise infrastructure and excellent problem-solving skills, with a bonus for experience in cybersecurity. This remote role offers flexible working conditions and competitive pay.

Benefits

Competitive pay & equity

Remote-first flexible working

Choice of working gear

Qualifications

• Strong expertise in on-premise infrastructure like servers and networking.
• Strong problem-solving skills and ability to diagnose complex issues.
• Fluent in English and comfortable in a remote working environment.
• Bonus: Previous experience in the cybersecurity industry.

Responsibilities

• Guide customers through deployment of their platforms.
• Manage customers' infrastructure issues effectively.
• Conduct platform health checks and recommend improvements.
• Document technical architecture clearly for stakeholders.
• Collaborate with Product and Solution Engineering teams.

Skills

On-premise infrastructure expertise

Problem-solving skills

Technical communication

Analytical mindset

Customer-facing technical background

Team collaboration

Job description

A leading cybersecurity firm is seeking a Senior Customer Platform Architect to support on-premise infrastructure deployment. Responsibilities include guiding customers, resolving infrastructure issues, conducting health checks, and collaborating with internal teams. The ideal candidate should have strong expertise in on-premise infrastructure and excellent problem-solving skills, with a bonus for experience in cybersecurity. This remote role offers flexible working conditions and competitive pay.