Senior Customer Platform Architect (Middle East)

Filigran; Remote; SAR 200,000 - 300,000; Full time

Job summary

A leading cybertech company is seeking a Senior Customer Platform Architect in Saudi Arabia. This role involves guiding customers through the deployment of on-premise infrastructure, managing technical issues, and performing health checks on platforms. The ideal candidate will have strong expertise in on-premise infrastructure, problem-solving skills, and previous experience in customer-facing roles. This position is fully remote and offers competitive pay plus equity.

Benefits

Competitive pay + equity

Remote-first, flexible work

Your setup, your choice

Qualifications

• Strong expertise in on-premise infrastructure (servers, networking, virtualization, storage).
• Ability to integrate and work with multidisciplinary teams.
• Comfortable in remote async-first environments.

Responsibilities

• Guide customers through the deployment of their platform.
• Manage customers' infrastructure issues.
• Conduct platform health checks.

Skills

Strong expertise in on-premise infrastructure

Problem-solving skills

Customer-facing technical roles experience

Fluent in English

Collaboration skills

Analytical mindset

Tools

AWS

Azure

GCP

Job description

🌀 The Company

Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture.

Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.

🎯 The Role

The Senior Customer Platform Architect will be responsible for supporting customers in the deployment of their on-premise infrastructure hosting Filigran products, conducting regular health checks, and providing advisory support during the pre‑sales process regarding on‑premise infrastructure requirements.

The role of the Customer Platform Architect is essential to ensure proper sizing of the infrastructure for new on‑premise customers, to adapt deployments to specific technological and security contexts, and to guarantee the reliability of this infrastructure in supporting our customers’ threat management operations.

💼 Your Responsibilities

• Guide customers through the deployment of their platform: Assist customers in the design, implementation, and configuration of their platform based on their needs.
• Manage customers infrastructure issues: Diagnose, resolve, and anticipate technical issues related to the infrastructure.
• Conduct platform health checks: Perform on‑demand audits to assess the performance and resilience of platforms and recommend improvements.
• Ensure technical documentation of the architecture: Write and update architecture‑related documentation, ensuring it is clear and accessible to all stakeholders.
• Collaborate with other teams: Work closely with the Product team to integrate architectural needs into the products, and with Solution Engineers to support pre‑sales efforts in resolving platform issues and addressing design requests.

🤝 Who You’ll Work With

• The CPA ME reports directly to the VP of Customer Success EMEA or to the manager of the CPA function.
• The CPA works closely and continuously with Customer Success Managers, Solution Engineers, and Engineering teams.

🧬 Profile We’re Looking For

• Strong expertise in on‑premise infrastructure (servers, networking, virtualization, storage) and exposure to cloud environments (AWS, Azure, GCP).
• Strong problem‑solving skills and the ability to diagnose complex infrastructure issues.
• Background in customer‑facing technical roles.
• Fluent in English.
• Comfortable working in a remote, async‑first environment, with strong autonomy and ownership.
• Bonus: Previous experience in the cybersecurity industry.
• Communication skills to explain complex technical concepts to various audiences (customers, internal teams, both technical and non‑technical individuals, etc.).
• Analytical mindset and the ability to identify effective solutions for infrastructure challenges.
• Ability to integrate the Customer team, with a willingness to learn and understand the products’ features, software architecture, and threat intelligence domain.
• Team player with collaboration skills, capable of working with multidisciplinary teams.

🌱 Why Join Filigran? More than just a job.

We’re a fast‑growing, global, and fully remote company on a mission to empower defense teams to be proactive — through open‑source solutions that uncover threats and drive action.

We believe we do work that matters — uniting defenders into a global community to make security more open, resilient & collaborative.

That belief fuels how we work — with focus, clarity and high standards. Always with care and respect, never with ego.

That focus and care is grounded in our CORE values: Cohesion, Openness, Responsibility, and Equity — the compass that guides our decisions, collaborations, and growth, even when no one’s watching.

💰 Compensation & Benefits

• Competitive pay + equity — everyone shares in our success
• Remote‑first, flexible, and balanced — work that fits your life
• Your setup, your choice — pick the gear that works for you

🌍 Equal Employment Opportunity

At Filigran, we are proud to be an equal opportunity employer. We believe diversity of our people make our products and our team stronger. We welcome talent of every background, identity, and lived experience — regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status. What matters here is what you bring — not what you look like, where you’re from, or how you identify.

🚀 Ready to Join Us?

Apply now and help us build the future of the cybersecurity ecosystem — together.