Senior Clinical Support Specialist - Central Region

Stryker Group; Riyad Al Khabra; On-site; SAR 100,000 - 150,000; Full time

Job summary

A global medical technology company is seeking a Senior Clinical Support Specialist in Saudi Arabia to support Joint Replacement procedures. The role involves managing complex projects, providing expert solutions, and training healthcare professionals. Candidates must have at least 4 years of experience, proficiency in English and Arabic, and a background in Orthopaedics. This position focuses on providing best-in-class service to Stryker's customers in a clinical setting.

Qualifications

• Minimum 4 years’ experience required.
• Experience in Orthopaedics is essential.
• Full professional proficiency in English and Arabic.

Responsibilities

• Manage complex projects and cases end-to-end.
• Guide clinical innovation across teams.
• Audit theatre Stryker stock.
• Attend cases and service customer base.
• Train HCP staff on Stryker products.

Skills

Critical thinking

Strategic thinking

High level communicator

Professionalism

Organizational skills

Education

University degree or extensive practical knowledge

Job description

The Senior Clinical Support Specialist responsibilities include directly supporting Stryker products associated with Joint Replacement procedures and optimizing customer service. This role within Central Region, Saudi Arabia will focus on supporting our customers to provide a best in class procedural solution.

What you will do

• Managing complex projects and cases end-to-end. Providing expert level solution.
• Guiding clinical innovation across teams. Anticipates challenges and proactively addresses them.
• Audit theatre Stryker stock (implants, disposables and instruments), managing consignment inventory, ensuring good asset management practice, utilization of delivered stock, and stock rotation.
• Attend cases and service existing and new customer base within the theatre and clinical environment
• Working closely with other team members within the defined region, and the Regional Manager, to ensure customer service levels are best in class.
• Provides theatre and other HCP staff training on Stryker products. This could include organizing and conducting training workshops and events for a broad customer group.
• Behaves with integrity, delivers on commitments within required timescales.
• Understands the clinical application of the broader Stryker portfolio to offer our customers an understanding of our wider product range.

What you need

Required

• Minimum of 4 years’ experience
• Experience in Orthopaedics
• University degree or an extensive amount of practical knowledge gained through experience.
• English and Arabic full professional proficiency
• Critical thinking, strategic thinking
• High level communicator
• Professional, disciplined, focused and organized.

Preferred

• Experience in Joint Replacement (hips, knee)
• Certified Theatre Practitioner or ODA, professional training in a medical environment