Senior Business Analyst CRM (Banking)

DefineX - Consulting, Technology & Labs; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading consulting firm in Riyadh seeks a Senior Functional Business Analyst to engage directly with banking teams. The role involves analyzing customer journeys in real estate finance and mortgage processes, facilitating communication between stakeholders and delivery teams. Candidates should possess over 5 years of experience in banking, strong analytical skills, and familiarity with Saudi banking regulations. Join us to make impactful changes in a dynamic environment.

Qualifications

• 5+ years of experience as a Business Analyst in banking or financial services.
• Strong experience in Real Estate Finance and Mortgage processes.
• Practical familiarity with Saudi banking regulations.

Responsibilities

• Act as a functional Business Analyst embedded with banking business units.
• Capture, structure, and validate business requirements.
• Translate business needs into high-quality functional specifications and user stories.

Skills

Real Estate Finance

Mortgage processes

Analytical thinking

Documentation skills

CRM experience

Agile methodologies

Stakeholder management

JIRA

Confluence

Fluent English

Education

Bachelor's degree in Computer Science, Engineering, Business

Tools

JIRA

Confluence

Job description

Overview

DefineX Team: DefineX is a next-generation consulting house and venture builder, helping financial institutions shape bold visions and turn them into real-world impact focusing on two core themes: Winning in Tech and Winning in Digital. Our people define DefineXers—a diverse team of consultants, engineers, designers, and strategists driven by purpose and united by a shared ambition: to build what’s next. We don’t just aim high, we play Larger Than Life. It’s more than a motto; it’s the game we’ve chosen. If you’re ready to learn fast, think sharp, and solve real problems, this role is for you. Apply now and FindYourForward at DefineX.

About the Role: We are looking for a senior functional Business Analyst to work onsite in Riyadh within large-scale banking and CRM programs. This role requires a BA who can work closely with business units, especially in Real Estate Finance and Mortgage, acting as a trusted bridge between business stakeholders and delivery teams. Strong domain understanding in banking and mortgage journeys is core to success in this role.

Your Impact

• Act as a functional Business Analyst embedded with banking business units, with primary focus on Real Estate Finance and Mortgage
• Work closely with mortgage and retail banking teams to capture, structure, and validate business requirements
• Analyze end-to-end customer journeys in real estate financing and mortgage lifecycle processes
• Translate business needs into high-quality functional specifications, user stories, and process flows
• Support CRM initiatives across requirement analysis, design validation, and UAT phases
• Collaborate daily with business stakeholders and delivery squads to ensure clarity and alignment
• Proactively identify gaps and improvement opportunities in mortgage processes and customer journeys
• Maintain requirement traceability and documentation discipline
• Contribute to Agile ceremonies and backlog refinement
• Build strong onsite relationships with business and delivery teams to support smooth collaboration

What You Bring to the Table

• Bachelor’s degree in Computer Science, Engineering, Business, or related fields
• 5+ years of experience as a Business Analyst in banking or financial services
• Strong hands-on experience in Real Estate Finance and Mortgage processes
• Solid understanding of mortgage lifecycle, credit assessment, and collateral handling
• Strong experience in CRM projects (Siebel experience is a strong advantage)
• Solid understanding of SDLC and Agile methodologies
• Hands-on experience with JIRA, Confluence, and requirement management tools
• Strong analytical thinking and structured documentation skills
• Proven ability to work closely with business stakeholders in client-facing environments
• Experience in the Saudi banking sector
• Practical familiarity with Saudi banking regulations and government-integrated banking services (e.g., KYC, credit scoring integrations)
• Fluent English — written and spoken; Arabic or Turkish is a plus
• Ability to operate effectively in an onsite, fast-paced banking environment

Need more convincing?

• Follow us on Instagram to take a deep dive into who we really are: IG@teamdefinex
• Get to know more about our extraordinary minds
• Hear from our tech leaders about why they love what they do and how the culture at DefineX enables them to take part in exciting projects

At DefineX, we don’t just accept difference—we celebrate it, support it, and thrive on it for the benefit of TeamDefineX. We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. DefineX will advocate for, and provide reasonable accommodations to those applicants requiring them, based on applicable laws, to ensure equal opportunity in the application process.