Senior Account Manager

Elements; Remote; SAR 200,000 - 300,000; Full time

Job summary

A tech firm is seeking a Senior Account Manager to oversee customer relationships in a fully remote environment. The role involves onboarding, engagement, and driving account expansion. The ideal candidate should have experience managing SaaS accounts, strong communication skills, and a consultative approach to problem-solving. This role offers significant influence over customer strategy and a collaborative culture focused on excellence and performance.

Qualifications

• Experience managing SaaS accounts in finance or operations.
• Strong communication skills to engage senior executives.
• Consultative problem solver proposing strategic solutions.

Responsibilities

• Manage customer relationships across onboarding and engagement.
• Serve as a trusted advisor to senior finance leaders.
• Identify expansion opportunities across workflows and teams.
• Translate customer requirements into actionable product insights.
• Monitor account health and secure renewals.

Skills

Managing SaaS accounts

Strong communication skills

Consultative problem solving

Ownership mindset

Strategic planning

Driving renewals and retention

Job description

About Elements

Elements is building a foundational platform to automate and connect high-stakes finance workflows. We are in advanced beta, live with early customers, and preparing for a full production launch. The product is already operating in demanding, real-world environments.

The Opportunity

We are hiring a Senior Account Manager to own relationships with our customers and guide them across onboarding, adoption, and expansion. This fully remote role offers significant strategic influence and close collaboration with founders, sales, and product leaders to ensure customers realize long-term value from Elements.

What You’ll Do

• Manage customer relationships across onboarding, adoption, and long-term engagement.
• Serve as a trusted advisor to senior finance leaders and operational teams.
• Identify expansion opportunities across workflows, teams, and additional use cases.
• Translate customer requirements and pain points into actionable product insights.
• Monitor account health, mitigate risks early, and secure renewals.
• Support the rollout and adoption of new features and improvements.

Who We’re Looking For

• Experience managing SaaS accounts, ideally in finance, operations, or workflow-related products.
• Strong communication skills with the ability to engage senior executives.
• Consultative problem solver who can diagnose needs and propose strategic solutions.
• Ownership mindset suited to zero-to-one or high-growth environments.
• Comfortable balancing strategic planning with hands-on execution.
• Proven success driving renewals, retention, and account expansion.

Why Join Elements

• Play a key role in shaping how customers adopt and grow with a category-defining platform.
• Meaningful ownership and influence over customer strategy and experience.
• Collaborate with a senior team committed to building with intention and excellence.
• Work in a fully remote culture built on autonomy, trust, and high performance.