Senior Account Manager

Tabby; Riyadh; Hybrid; SAR 200,000 - 300,000; Full time

Job summary

A leading fintech company in Saudi Arabia is looking for a Senior Account Manager to lead a team of Key Account Managers. The role focuses on enhancing client satisfaction, driving growth through upselling and cross-selling, and collaborating with various departments. Candidates should possess strong analytical skills, team management experience, and fluency in Arabic. The position offers flexible working hours and opportunities for career progression.

Benefits

Flexible working hours

Career progression

Health insurance

Employee stock options

Financial wellness benefit

Qualifications

• Proven experience in account management, sales, or a similar client-facing role.
• Exposure to metrics important to e-commerce businesses is preferred.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Identify and develop strategies for high-growth potential accounts.
• Build and maintain strong relationships with top-tier accounts.
• Monitor KAM accounts through comprehensive reporting.
• Collaborate across functions to support organisational projects.
• Proactively identify potential obstacles and address challenges.
• Lead and guide the KAM team by setting clear priorities.

Skills

Team management experience

Excellent soft skills

Data analytics abilities

Fluent in Arabic

Education

Bachelor’s degree in Business, Marketing, or a related field

Job description

About us: Tabby creates financial freedom in the way people shop, earn, and save by reshaping their relationship with money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA, and Shein, use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby has generated over $7 billion in transaction volume for its partner brands and is the highest‑rated, most‑reviewed, largest and fastest‑growing app of any fintech in the GCC region. Tabby launched operations in 2020 and has raised over $1 billion in equity and debt funding from global and regional investors.

The Senior Account Manager is responsible for leading a team of Key Account Managers (KAMs) who oversee large enterprises and major groups, ensuring client satisfaction and enhancing the overall client experience. This includes driving growth through cross‑selling, upselling, and expanding clients’ engagement with Tabby’s diverse range of products and services.

Department: Account Management
Employment Type: Full Time
Location: UAE
Workplace type: Hybrid
Reporting To: Ana Alabau

Key Responsibilities

• Strategize High‑Growth Potential Accounts: Identify and develop strategies for high‑growth potential accounts through segmentation based on revenue potential, industry, and product engagement, ensuring strategic accounts are appropriately assigned to KAMs.
• Client Relationship Management: Build and maintain strong, long‑term relationships with top‑tier accounts, gaining a deep understanding of their business needs and goals. Support KAMs in driving account expansion by creating upsell and cross‑sell opportunities, offering tailored solutions, increasing client adoption, and maximizing revenue growth.
• Project Collaboration: Contribute to cross‑functional projects across Tabby, including product launches, product optimisations, and operational enhancements, to support broader business objectives.
• Data and Reporting: Monitor KAM accounts through comprehensive reporting that highlights key metrics and trends, tailored to each merchant’s needs. Extract actionable insights from complex data sets to identify opportunities for upselling, cross‑selling, and service optimisation, and guide KAMs accordingly. Additionally, track KAM performance against individual OKRs.
• Problem Solving: Proactively identify potential obstacles, address challenges promptly, and coordinate with cross‑functional teams to develop effective, long‑term solutions that prevent future issues and ensure client satisfaction.
• Cross‑Functional Collaboration: Work closely with internal teams, including Sales, Product, Marketing, Tech, and Operations, to support organisational projects and identify strategic opportunities for upselling and cross‑selling within KAM.
• Team Management: Lead and guide the KAM team by setting clear priorities, providing ongoing coaching, and ensuring alignment with overall account strategies. Oversee KAM performance, support professional development, and ensure effective collaboration to achieve portfolio growth objectives.

Skills, Knowledge and Expertise

• Bachelor’s degree in Business, Marketing, or a related field.
• Team management experience.
• Excellent soft skills.
• A knack for numbers and deriving insights from data.
• Proven experience in account management, sales, or a similar client‑facing role.
• Exposure to metrics important to e‑commerce businesses is preferred.
• Experience contributing to business projects and initiatives.
• Strong communication, data analytics, and relationship‑building skills.
• Excellent problem‑solving skills and attention to detail.
• Ability to multitask and manage multiple key accounts and participate in projects simultaneously.
• Fluent in Arabic.

Preferred Qualifications

• Experience in the e‑commerce/payments/tech industry.
• Strong understanding of sales and client growth strategies.
• Demonstrated ability to meet sales targets or KPIs.
• Strong analytical skills for interpreting client performance data.

Benefits

• Flexible working hours with autonomy to work as needed.
• An environment that offers autonomy and responsibility from day one.
• Career progression influenced by the quality of your work.
• Participation in the company’s employee stock options program.
• Health insurance.
• Flexi Perks: a monetary benefit to spend on what matters most to you — health, well‑being, education, or professional development.

About Tabby

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. The company’s flagship offering allows shoppers to split their payments online and in‑store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA, and Shein, use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby has generated over $7 billion in transaction volume for its partner brands and is the highest rated, most reviewed, largest and fastest‑growing app of any fintech in the GCC region. Tabby launched operations in 2020 and has raised $1 billion in equity and debt funding from global and regional investors.