Saudi National-Customer Service Officer

Madi International; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading service provider in Riyadh is seeking a passionate and detail-oriented Customer Service Officer. The ideal candidate must be a Saudi National with strong communication skills in Arabic and English. The role involves handling customer inquiries, providing product information, and coordinating with sales and logistics teams. Excellent service delivery is a key priority.

Qualifications

• Strong communication skills and a commitment to delivering excellent service.
• Previous experience in customer service or call center roles is a plus.
• Attention to detail and ability to handle pressure in a fast-paced environment.

Responsibilities

• Handle incoming customer inquiries via phone, email, and WhatsApp.
• Provide product information, order updates, and support with returns or complaints.
• Coordinate with the sales and logistics teams to ensure smooth order fulfillment.
• Maintain customer satisfaction through prompt, polite, and professional service.

Skills

Excellent communication skills in Arabic and English

Strong organizational skills

Ability to multitask

Job description

About the job Saudi National-Customer Service Officer

MADI International is looking for a passionate and detail-oriented SaudiCustomer Service Officer to join our team in Riyadh. If you're a Saudi National with strong communication skills and a commitment to delivering excellent service, we want to hear from you!

Key Responsibilities:

Handle incoming customer inquiries via phone, email, and WhatsApp.

Provide product information, order updates, and support with returns or complaints.

Coordinate with the sales and logistics teams to ensure smooth order fulfillment.

Maintain customer satisfaction through prompt, polite, and professional service.

Update customer records and service logs accurately.

Requirements:

Excellent communication skills in Arabic and English.

Previous experience in customer service or call center roles is a plus.

Strong organizational skills and attention to detail.

Ability to multitask and handle pressure in a fast-paced environment.