Saudi National-Customer Service

Madi International; Al Khobar; On-site; SAR 48,000 - 120,000; Full time

Job summary

A company in customer service is looking for a passionate Saudi Customer Service Officer in Al Khobar. The ideal candidate should have excellent communication skills in Arabic and English, with experience in customer service or call center roles being a plus. Responsibilities include managing customer inquiries, providing product information, and ensuring customer satisfaction through professional service.

Qualifications

• Excellent communication skills in Arabic and English.
• Previous experience in customer service or call center roles is a plus.
• Strong organizational skills and attention to detail.

Responsibilities

• Handle incoming customer inquiries via phone, email, and WhatsApp.
• Provide product information, order updates, and support with returns or complaints.
• Coordinate with sales and logistics teams to ensure smooth order fulfillment.
• Maintain customer satisfaction through prompt, polite, and professional service.
• Update customer records and service logs accurately.

Skills

Excellent communication skills in Arabic and English

Strong organizational skills

Ability to multitask

Job description

About the job Saudi National-Customer Service

MADI International is looking for a passionate and detail-oriented Saudi Customer Service Officer to join our team in Khobar. If you're a Saudi National with strong communication skills and a commitment to delivering excellent service, we want to hear from you!

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and WhatsApp.
• Provide product information, order updates, and support with returns or complaints.
• Coordinate with the sales and logistics teams to ensure smooth order fulfillment.
• Maintain customer satisfaction through prompt, polite, and professional service.
• Update customer records and service logs accurately.

Requirements:

• Excellent communication skills in Arabic and English.
• Previous experience in customer service or call center roles is a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle pressure in a fast-paced environment.