Satellite NOC & SOC Section Manager

stc; Riyadh; On-site; SAR 300,000 - 450,000; Full time

Job summary

STC in Riyadh seeks a Managerial Satellite Operations professional responsible for governing end-to-end GEO, MEO, and LEO services across space, ground, and customer service domains. You will lead monitoring, incident management, preventive maintenance, and governance with providers to maintain service performance.

You will coordinate with internal teams and external partners, conduct technical investigations, manage changes, and perform proactive health checks to ensure operational continuity.

Qualifications

• 6+ years of experience in Satellite NOC/SOC
• Experience in incident and problem management
• Experience in monitoring and change management

Responsibilities

• Establish 24/7 end-to-end monitoring of GEO/MEO/LEO satellite services (space segment, ground segment, gateways, user terminals, links, and customer services).
• Monitor centralized operational status, orbital assets, satellite health, and service-impacting space events for proactive response.
• Operate fault management platforms for proactive detection, prioritization, and escalation of service-affecting alarms.
• Govern major incident management, coordinating restoration across partners, operators, and stakeholders.
• Coordinate with service providers for daily/weekly/monthly/quarterly operational reviews.
• Act as technical authority for satellite operations, providing governance and guidance across space/ground segments.
• Lead problem management, including root cause analysis and permanent corrective actions.
• Conduct technical investigations for outages/degradations (payloads, transponders, gateways, inter-satellite links, customer platforms).
• Govern change management, ensuring risk assessments, implementation reviews, and post-change validation.
• Perform preventive maintenance via baseline health checks.
• Audit managed service providers for compliance with standards, contracts, and best practices.
• Coordinate technical acceptance of new satellites, gateways, payloads, and providers.
• Troubleshoot and escape faults via TSS, ensuring timely fixes and proper escalation paths.
• Collaborate cross-functionally (Service Performance, Engineering, Cybersecurity, etc.) for E2E operational governance.
• Serve as SPOC for Commercial Unit inquiries and own L0/L1 performance for GEO/MEO/LEO services.

Education

Bachelor's degree in Telecommunications Engineering or Engineering

Job description

Job Purpose

The role holder is responsible for governing and monitoring end-to-end GEO, MEO, and LEO satellite services to ensure availability, reliability, and operational continuity across space, ground, and customer service domains. The role holder leads monitoring, incident and problem management, preventive maintenance, technical investigations, service provider governance, and operational coordination to proactively resolve issues and maintain service performance. The role holder shall carry out his duties in accordance with the stipulated business policies and procedure

Job Purpose

The role holder is responsible for governing and monitoring end-to-end GEO, MEO, and LEO satellite services to ensure availability, reliability, and operational continuity across space, ground, and customer service domains. The role holder leads monitoring, incident and problem management, preventive maintenance, technical investigations, service provider governance, and operational coordination to proactively resolve issues and maintain service performance. The role holder shall carry out his duties in accordance with the stipulated business policies and procedure

Job Responsibility

• stablish 24/7 E2E monitoring of GEO/MEO/LEO satellite services (space segment, ground segment, gateways, user terminals, links, and customer services).


• Monitor centralized operational status, orbital assets, satellite health, and service-impacting space events for proactive response.


• Operate fault management platforms for proactive detection, prioritization, and escalation of service-affecting alarms.


• Govern major incident management, coordinating restoration across partners, operators, and stakeholders.


• Coordinate with service providers for daily/weekly/monthly/quarterly operational reviews.


• Act as technical authority for satellite operations, providing governance and guidance across space/ground segments.


• Lead problem management, including root cause analysis and permanent corrective actions.


• Conduct technical investigations for outages/degradations (payloads, transponders, gateways, inter-satellite links, customer platforms).


• Govern change management, ensuring risk assessments, implementation reviews, and post-change validation.


• Perform preventive maintenance via baseline health checks.


• Audit managed service providers for compliance with standards, contracts, and best practices.


• Coordinate technical acceptance of new satellites, gateways, payloads, and providers.

Job Responsibility (cont.)

• Troubleshoot and escape faults via TSS, ensuring timely fixes and proper escalation paths.


• Collaborate cross-functionally (Service Performance, Engineering, Cybersecurity, etc.) for E2E operational governance.

Serve as SPOC for Commercial Unit inquiries and own L0/L1 performance for GEO/MEO/LEO services.

Years Of Experience

6 Years

Nature Of Experience

Prior experience in Satellite NOC & SOC within the Telecommunication industry

Job Band

Managerail

Education

Bachelor Degree in Telecommunications Engineering or Engineering