Salesforce Support Engineer — SaaS Ops & Integrations

Foodics; Saudi Arabia; On-site; SAR 80,000 - 100,000; Full time

Job summary

A leading restaurant technology company in Saudi Arabia is looking for a Salesforce Support Engineer to manage support operations for Sales Cloud and Service Cloud. The ideal candidate will have a Bachelor's degree in IT and 5–7 years of experience in technical support, strong problem-solving skills, and hands-on experience with Salesforce features. This role offers competitive compensation and a dynamic work environment.

Benefits

Competitive compensation packages

Continuous learning & development programs

Multicultural environment with 30+ nationalities

Qualifications

• 5–7 years of experience in technical support roles, ideally in product-driven or SaaS environments.
• Strong hands-on experience with Sales Cloud & Service Cloud.
• Customer-focused with a commitment to meeting SLAs.

Responsibilities

• Handle, triage, and resolve Salesforce support tickets efficiently.
• Perform deep-dive analysis to identify root causes and data inconsistencies.
• Collaborate with teams and document findings.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Technical support

Troubleshooting

SOQL/SOSL querying

Customer-centric mindset

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

Salesforce APIs

CI/CD tools (Copado, Gearset)

Job description

A leading restaurant technology company in Saudi Arabia is looking for a Salesforce Support Engineer to manage support operations for Sales Cloud and Service Cloud. The ideal candidate will have a Bachelor's degree in IT and 5–7 years of experience in technical support, strong problem-solving skills, and hands-on experience with Salesforce features. This role offers competitive compensation and a dynamic work environment.