Sales Staff

confidential; Al Khobar; On-site; SAR 150,000 - 200,000; Full time

Job summary

A retail company in Eastern Province, Al Khobar is seeking a Sales & Customer Engagement professional. You will be responsible for greeting customers, achieving sales targets, managing inventory, and maintaining store operations. The ideal candidate has a background in retail, strong customer service skills, and knowledge of sales techniques. This role offers an opportunity to drive business performance in a dynamic environment.

Qualifications

• Minimum 1-3 years experience in retail, cosmetics, or perfumes preferred.
• Ability to achieve sales targets in a fast-paced environment.
• Strong understanding of customer needs and sales strategies.

Responsibilities

• Greet customers warmly and review sales targets.
• Achieve assigned ECP targets and convert non-buying customers.
• Maintain hygiene and handle returns professionally.

Skills

Customer service

Sales techniques

Communication skills

POS systems knowledge

Education

High School Diploma

Bachelor’s in Marketing or related field

Tools

MS Office

Job description

Sales & Customer Engagement

·Greet customers warmly and thank them for shopping.

·Review daily sales, UPT/ATV, and WOW bills targets, planning to achieve individual, daily, and monthly targets.

·Achieve assigned ECP (Exclusive Customer Program) targets.

·Convert non-buying customers into buyers to increase the store’s customer base.

·Keep proper records of customer demands and follow up regularly.

·Apply best-selling techniques to meet customer needs and drive sales.

·Showcase the full range of products, including sprays, oils, gels, bakhoor, and accessories.

·Gather customer feedback on pricing, fragrance, packaging, and bottle design.

·Contact ECP customers regarding vouchers, due dates, and new arrivals.

Training & Self-Development

·Memorize sales pitches for consistent communication across stores.

·Support training of new hires and share job-related knowledge to strengthen the team.

·Take initiative to improve business performance and customer service levels.

Operations & Store Management

·Maintain shop hygiene and cleanliness throughout the shift.

·Conduct shop walkthroughs at the start of the shift, noting deficiencies for rectification.

·Ensure price standees, testers, and displays are properly maintained and presentable.

·Handle customer returns and complaints professionally, reporting issues to the shop in-charge.

·Implement FIFO (First In First Out) for stock and maintain related reports.

·Dispose of burned charcoal safely and manage tester inventory accurately.

·Ensure closing procedures, sales reports, and system shutdowns are completed properly.

·Implement visual merchandising standards effectively.

Inventory Management

·Report out-of-stock top-selling products to the shop in-charge.

·Identify slow-moving stock and coordinate with shop in-charge to create liquidation plans.

·Notify the shop in-charge about supplies like smelling strips, bags, invoice papers, and wrapping sheets.

·Conduct fortnightly stock audits of top 20 products to detect discrepancies.

Policies & Procedures

·Adhere to all company policies and operational procedures.

·Maintain accurate attendance records and mark breaks properly.

·Follow the customer dealing policy, ensuring all customers are assisted fairly.

·Implement the sales return policy 100%.

·Adhere strictly to the scheduled work hours.

Skills

·Minimum High School Diploma; Bachelor’s in Marketing, sales, or related field.

·1–3 years’ experience in retail, perfumes, or cosmetics industry preferred.

·Strong customer service, sales, and communication skills.

·Ability to work in a fast-paced retail environment and achieve sales targets.

·Basic knowledge of POS systems and MS Office.