Sales & Operations Manager

Apparel Group; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A prominent retail company in Saudi Arabia is seeking a retail manager responsible for boosting business revenues. The role involves developing and enforcing standard operating procedures to enhance customer satisfaction while overseeing recruitment and training. Candidates should have strong leadership skills, experience in retail management, and a proven track record in sales. The position offers opportunities for growth and involvement in store design and projects management, emphasizing employee development and customer engagement.

Qualifications

• Proven experience in retail management with a focus on sales and profitability.
• Strong leadership and team development skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Drive sales and profitability by achieving performance measures.
• Oversee recruiting, hiring, and training processes.
• Ensure compliance with company SOPs and visual merchandising.

Job description

POSITION OBJECTIVE

• The position is responsible for increasing business revenues.
• The position is responsible for developing, implementing, and maintaining Standard Operating Procedures required as per Retail standards across stores to drive the business and gain customer satisfaction.
• Oversee the recruiting, hiring and training needs of the store, and make efficient decisions to enhance overall store performance.
• Represent the brand by maximizing and contributing to sales within the store through exceptional customer service and retail experience.
• Provide leadership and support to all employees.

Key Responsibilities

Sales and profitability

• Achieve quantitative performance measures in units per transaction, average transaction value, sales per month, sales per square foot, sales turnover, shrinkage control, and conversion percentage.
• Set store sales targets to maximize sales and profitability.
• Guide Area Managers and Store Managers to maximize productivity through effective resource utilization.
• Manage operational costs and reduce them by automation.
• Adhere to and enforce Company SOPs, policies, procedures, and loss prevention audit guidelines; monitor compliance.
• Ensure implementation of Visual Merchandising guidelines at all stores.
• Recruit and train staff on sales techniques, customer service, teamwork, and other etiquettes per company and brand requirements.
• Evaluate employee performance annually and foster open communication through coaching and motivation.
• Interpret and make decisions on operations and visual standards based on store and client needs.

Employee development

• Identify training and development needs in conjunction with the Brand General Manager and training department.
• Formulate a succession plan and, with the Brand General Manager, set KPIs and KRAs for direct subordinates; conduct performance appraisal and feedback.
• Participate in selection and recruitment of operational staff when required.
• Ensure technical and behavioral proficiency of staff via Learning and Development initiatives.

Communication

• Conduct regular regional sales and operations meetings.
• Provide frequent feedback to Area Managers and Store Managers on performance relative to company goals.
• Ensure brand participation in the loyalty program ‘Club Apparel’.
• Meet weekly with GM and senior management to discuss business plans, achievements, and improvement areas.

Stock Management

• Monitor store inventory with Brand General Manager and Brand Managers.
• Promote proactive relationships among GM, Area Manager, Brand Manager, Store Manager, and Buyers/Planners to maximize sales.
• Monitor slow‑moving and outdated stock with Brand Managers.
• Ensure effective stock security measures are managed by Store Managers.

Store design and projects Management

• Involve in the design and layout process of new store projects.
• Design a new store schedule prior to the commencement of the design process.
• Provide guidance to concept architects during design and implementation.
• Conduct regular project update meetings with the projects team.
• Provide guidance and support to the territory during set‑up and merchandising phases.

Miscellaneous

• Ensure enhanced brand visibility and provide inputs for marketing and brand awareness.
• Handle legal responsibilities related to store management, store opening, and planning.