The sales representative (or sales rep) is responsible for overseeing the sale of products or services from beginning to end. This individual is the direct point of contact with a customer and is in charge of ensuring a customer’s needs and expectations are met. A sales representative should know their product or service inside and out and guide their customers through the purchase process efficiently and satisfactorily.
RESPONSIBILITIES
- Present, promote and sell products / services using solid arguments to existing and prospective customers.
- Perform cost-benefit and needs analysis of existing / potential customers to meet their needs.
- Establish, develop, and maintain positive business and customer relationships.
- Reaching out to customers leads through cold calling.
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Achieve agreed-upon sales targets and outcomes within schedule.
- Coordinate sales efforts with team members and other departments
- Analyze the territory / market’s potential, track sales and status reports.
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Keep abreast of best practices and promotional trends.
- Continuously improve through feedback
- Submits purchase orders.
- Deliver the right report about sales progress and activities on a periodic basis.
- Maintains monthly or bi-monthly minimum goals.
- Maintains documentation of customer contact and account updates.
- Maintain customer relations and ensure the service delivery on daily basis with the clients.
- Contact, resolve, & report any raised complaints from the customers in collaboration with related departments.
WORK EXPERIENCE REQUIREMENTS
- 3+ years of sales experience.
- Proven work experience as a Sales Representative.
REQUIRED SKILLS AND TRAINING
- Excellent knowledge of MS Office.
- Familiarity with BRM and CRM practices along with ability to build productive business professional relationships.
- Highly motivated and target-driven with a proven track record in sales.
- Excellent selling, negotiation, and communication skills.
- Prioritizing, time management and organizational skills.
- Ability to create and deliver presentations tailored to the audience’s needs.
- Relationship management skills and openness to feedback.
EDUCATION / DEGREE
Bachelor’s degree in business or a related field.