Sales Manager

Antal International Network; Riyadh; On-site; Confidential; Full time

Job summary

A leading Technology and Digital Transformation company in Riyadh seeks an experienced Sales Manager (Saudization). This role involves managing client relationships, maximizing profitability by identifying upsell opportunities, and providing strategic direction to ensure client satisfaction. Candidates should have over 10 years of client servicing experience and a Bachelor's Degree in a relevant field. Experience in Digital Transformation and strong stakeholder management skills are essential.

Qualifications

• 10+ years of experience in a client servicing or partner relationship role.
• Experience with related advisory services, management, or technical consultancy.
• Knowledge of Digital Transformation, Smart Cities, Cloud, and Cyber Security.

Responsibilities

• Manage client business and provide exceptional service.
• Maximize profitability by identifying upsell opportunities.
• Build long-term relationships by understanding client needs.

Skills

Client servicing

Stakeholder management

Communication

Analytical thinking

Education

Bachelor’s Degree in Computer Science, Social Science, Business Management, or equivalent

Tools

ITIL v3 Practitioner or v4 Foundation

Job description

Our Client a Saudi-based leading Technology and Digital Transformation company, is seeking a Sales Manager (Saudization) to join their team in Riyadh

Job Title: Sales Manager (Saudization)

Location: Riyadh, KSA

Job Objective
Provide strategic direction, accountability & vision for designated clients—planning budgets, managing projects, setting goals, identifying additional business opportunities, and ensuring exceptional client satisfaction.

Day to Day Operations

• Manage all aspects of client business, providing exceptional client service, while maximizing profitability by identifying opportunities to upsell and cross‑sell the company’s range of Digital Transformation solutions.
• Recommend budgets, and monitor financial performance versus the budget so that the business is aware of forecasted revenues.
• Maximize penetration of the company’s solutions and product offerings among large existing clients, as well as new prospects.
• Build and sustain long‑term client relationships by understanding their business needs, strategies and vision, and recommending relevant digital transformation solutions.
• Serve as the key point of contact for key accounts and customer stakeholders.
• Bring consulting skills and capabilities to the table by advising internal resources on pre‑sale, sale, and delivery strategies & tactics.
• Assist vertical leads in identifying clients and departments that require change management to adapt to new technologies.
• Monitor customer NPS, generate customer insights and develop strategies to promote customer advocacy.
• Win and close key Digital Transformation projects within each designated account, while achieving significant overall growth across the client portfolio.
• Contribute to budget planning and monitor financial performance so that the business is aware of cost and revenue forecasts, areas of underperformance, and opportunities for improvement.

Key Responsibilities (continued)

• Monitor and apply market research, as well as industry best practices and emerging trends that can be applied to the company.
• Provide coaching to team members and peers to drive knowledge and understanding of the value of collaboration.
• Track individual KPIs to ensure optimum output and delivery efficacy.
• Motivate one’s team and identify opportunities to take part in change initiatives, programs & projects that reflect international best practices and changes in the competitive environment.
• Prepare MIS statements and reports to meet the department’s and organization’s requirements, policies and standards.

Must Have:

• Bachelor’s Degree in Computer Science, Social Science, Business Management, or equivalent.
• Experience with related advisory services, management, or technical consultancy.
• ITIL v3 Practitioner or v4 Foundation preferred.
• 10+ years of experience in a client servicing or partner relationship role.
• Knowledge of Digital Transformation, Smart Cities / Nations, Cloud, and Cyber Security.
• Understanding of partnership processes & industry best practices.
• Strong stakeholder management skills.
• Excellent communication and interpersonal skills.
• Excellent analytical and quantitative thinking skills.