Sales & Customer Relations Leader

Future Fun Trading Company - شركة مستقبل المرح التجارية; Al Khobar; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading entertainment store in Al Khobar is seeking a Sales & Customer Relations Leader to drive revenue growth and enhance customer engagement. This role involves leading sales teams, developing strategies, and ensuring exceptional service. The ideal candidate should possess a Bachelor’s degree and 2–4 years of related experience in sales or customer service, preferably in retail or entertainment. Competitive salary and opportunities for growth are offered.

Qualifications

• 2–4 years of experience in sales and customer service, preferably in retail or entertainment industries.
• Proven track record in achieving sales targets and driving business growth.
• Strong leadership, coaching, and team management skills.

Responsibilities

• Lead, motivate, and manage the sales and customer relations teams to achieve business goals.
• Develop and implement sales strategies to drive revenue and meet KPIs.
• Monitor bookings, upselling, and cross-selling initiatives to maximize customer value.

Skills

Sales expertise

Customer service management

Leadership

Communication

Negotiation

Relationship-building

Problem-solving

Analytical mindset

Proficiency in CRM systems

Ability to thrive in a fast-paced environment

Education

Bachelor’s degree in Business Administration, Sales, Marketing, or a related field

Tools

CRM systems

Sales tools

Microsoft Office Suite

Job description

Main Purpose of the Job

We are seeking an experienced and results-driven Sales & Customer Relations Leader to lead our sales team and oversee customer engagement initiatives in our rapidly expanding entertainment store.

This role is responsible for driving revenue growth, managing customer relationships, and ensuring an exceptional customer experience both in-store and through bookings.

The ideal candidate is a strong leader who combines sales expertise with excellent customer service management. The role requires setting performance targets, coaching teams, and implementing strategies to strengthen customer loyalty and maximize business opportunities.

Key Responsibilities

• Lead, motivate, and manage the sales and customer relations teams to achieve business goals.
• Develop and implement sales strategies to drive revenue and meet KPIs.
• Monitor bookings, upselling, and cross-selling initiatives to maximize customer value.
• Build and maintain strong customer relationships, ensuring consistent, high-quality service.
• Resolve escalated customer issues effectively and professionally.
• Oversee training and development programs for sales and customer service teams.
• Analyze sales data, customer feedback, and market trends to identify growth opportunities.
• Collaborate with marketing and events teams to create promotions and campaigns that boost sales and engagement.
• Establish service standards, monitor performance, and ensure policy compliance.
• Prepare regular reports on sales performance, customer satisfaction, and departmental goals.
• Perform ad-hoc duties as required.

Key Performance Indicators (KPIs)

• Achievement of monthly/quarterly sales targets.
• Growth in repeat bookings and customer retention rates.
• Improvement in average transaction value and upselling/cross-selling success.
• Increase in Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
• Reduction in customer complaints and resolution time.
• High employee performance and productivity.
• Revenue growth attributed to customer relationship initiatives.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• 2–4 years of experience in sales and customer service (preferably in retail or entertainment industries).
• Proven track record in achieving sales targets and driving business growth.
• Strong leadership, coaching, and team management skills.
• Excellent communication, negotiation, and relationship-building abilities.
• Strong problem-solving and customer escalation resolution skills.
• Analytical mindset with experience in reporting and data-driven decision-making.
• Proficiency in CRM systems, sales tools, and Microsoft Office Suite.
• Ability to thrive in a fast-paced, high-pressure environment.