Sales Business Retention Lead - Arabic and English fluent

Wolters Kluwer; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading software company in Saudi Arabia is seeking a Sales Business Retention Lead to manage complex customer relationships and retention strategies. This role involves resolving challenging customer issues, guiding team members, and ensuring high customer satisfaction. The ideal candidate will have exceptional communication skills and fluency in both Arabic and English. Additionally, expertise in CRM tools and problem-solving is essential.

Responsibilities

• Address the most complex customer retention challenges.
• Oversee and manage strategic customer records.
• Develop and execute cutting-edge customer retention strategies.
• Perform in-depth follow-ups to guarantee customer satisfaction.
• Provide authoritative product and service information.
• Mentor and guide junior associates in addressing escalated issues.
• Spearhead advanced retention-focused sales initiatives.
• Collaborate with senior management for high-impact problem resolution.
• Conduct in-depth analysis and strategic reporting on customer feedback.

Skills

Customer Relationship Management

Communication

Fluency in Arabic and English

CRM Software

Problem Solving

Time Management

Active Listening

Team Collaboration

Data Analysis

Job description

About the Role

As a Sales Business Retention Lead, you will be regarded as a top expert in managing sophisticated customer relationships and retention strategies. Your role will serve as a key resource in resolving the most challenging customer issues and guiding other team members, ensuring the highest level of customer satisfaction.

Responsibilities

• Address the most complex customer retention challenges.
• Oversee and manage strategic customer records.
• Develop and execute cutting-edge customer retention strategies.
• Perform in-depth follow-ups to guarantee customer satisfaction.
• Provide authoritative product and service information.
• Mentor and guide junior associates in addressing escalated issues.
• Spearhead advanced retention-focused sales initiatives.
• Collaborate with senior management for high-impact problem resolution.
• Conduct in-depth analysis and strategic reporting on customer feedback.

Skills

• Customer Relationship Management: Top-tier expertise in customer relationship techniques.
• Communication: Exemplary verbal and written communication abilities.
• Language: Must be fluent in both Arabic and English.
• CRM Software: Strong proficiency in CRM tools.
• Problem Solving: Resolve the most challenging client issues with ease.
• Time Management: Expert ability to juggle numerous complex tasks.
• Active Listening: Superior understanding of client needs and swift responsiveness.
• Team Collaboration: Lead and guide cross-functional team efforts.
• Data Analysis: Highly proficient in detailed analysis and strategic application of customer feedback.