Sales Associate

A. Lange und Söhne; Riyadh; On-site; SAR 149,000 - 225,000; Full time

Job summary

A prestigious luxury watch brand is seeking a Sales Associate in Riyadh to maximize sales, ensure service excellence, and manage customer relationships. The candidate will play a key role in boutique operations, contributing to brand ambassadorship and achieving personal sales targets. Strong communication skills, a deep knowledge of product excellence, and experience in luxury retail are essential.

Qualifications

• Strong sales skills with a focus on maximizing profits.
• Experience in customer relationship management.
• Knowledge of luxury retail and brand excellence.
• Ability to analyze sales data and trends.
• Proven leadership and teamwork abilities.

Responsibilities

• Meet personal budgets according to retail strategy.
• Ensure service excellence with all clients.
• Actively participate in stocktaking and inventory control.
• Manage customer complaints and after-sales issues.
• Support the Assistant / Boutique Manager with reporting.

Job description

KEY RESPONSIBILITIES

• SALES
• Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
• Maximize profit whist controlling & minimizing costs (discount, general expenses, third party commissions).
• Regularly analyze and question missed confirmed sales with Assistant / Boutique Manager, to further refine future sales projections.
• Organize private viewing with potential VIPs in your region.
• Discuss business opportunities / Action Plans of potential prospects with Assistant / Boutique Manager.
• Act as a reference in terms of building action plans to achieve personal targets.
• BRAND AMBASSADORSHIP
• Ensure Excellency within and outside of the boutique.
• Ensure maximum client welcoming, handling, and servicing.
• Keep learning about the products and brand and become a reference person for the Maison.
• Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
• Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
• Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.
• CUSTOMER & CRM RELATED ACTIVITIES
• Ensure Service Excellency within the boutique at all time and with any boutique clients
• Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
• Proactively participate of regular VIP and orders, considerate of our boutique opportunities.
• Ensure accurate and genuine relationship building with customers.
• Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
• Individually handle with care client complaints, and immediately report to Assistant / Boutique Manager brand product related issues.
• Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.
• STORE OPERATIONS MANAGEMENT
• Actively taking his part in monthly (quarterly, yearly) stocktaking.
• Actively ensuring all measures to avoid stock discrepancies at all times.
• Automatic replenishment of sold timepieces and active order requests.
• Ensuring a proper maintenance of all boutique timepieces when necessary : organize changing of straps polishing, servicing, etc.
• FINANCIAL & CASH REGISTER CONTROL
• Compliance with procedures, and with legal, fiscal and customs regulations.
• Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.
• REPORTING
• Ensure timely reporting of any opportunity, incident, etc to Assistant / Boutique Manager.
• Share new practices, ideas with Assistant / Boutique Manager to enhance boutique operations as a whole.
• TEAM WORK
• Share new ideas, work related practices & knowledge with boutique’s members, office colleagues.
• Monitor own appearance and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
• Full and complete assistance to shift colleague during the sales ceremony.
• Active participation in Boutique trainings and role-plays to improve knowledge and client experience.