Safety Shift Leader

Hilton; Makkah Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading global hospitality company is seeking a Shift Leader to supervise Reception operations at Doubletree by Hilton in Makkah. This role requires exceptional customer service skills and the ability to lead a team while managing front office responsibilities. Candidates should have prior customer-focused experience and possess strong communication and IT skills. Attractive benefits and opportunities for growth are provided.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Committed to delivering a high level of customer service.
• Excellent grooming standards.
• Ability to work on your own or as part of a team.
• Competent level of IT proficiency.

Responsibilities

• Supervise Reception operations to ensure exceptional customer service.
• Support Team Members with Guest requests and inquiries.
• Monitor Front Office Team performance and training.
• Drive sales revenues and promote hotel services.
• Conduct ongoing training programs.

Skills

Customer service experience

Positive attitude

Communication skills

IT proficiency

Job description

A Shift Leader supervises Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries.

What will I be doing?

As Shift Leader, you will supervise Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries. The Shift Leader interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise accurate and efficient Reception operations including check in/out procedures
• Support Team Members in handling Guest requests and enquires to ensure a positive outcome
• Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departmentsEnsure a consistent, high level of customer service
• Brief your team on any events or VIP guests in the hotel that day
• Drive sales revenues and promote hotel services and facilities for up-selling opportunities
• Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
• Act in accordance with the front of house equipment and the property management systems
• Conduct training programs on an ongoing basis
• Carry out shift handovers and brief team members as required
• Follow company brand standards
• Assist other departments, as necessary, and maintain good working relationships with hotel Team Members

What are we looking for?

Shift Leaders serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own or as part of a team
• Competent level of IT proficiency

It would be advantageous

Previous supervisory experience in a hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Doubletree by Hilton, Jabal Omar

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office