SaaS Onboarding Specialist - Training & Implementation

Foodics; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading restaurant management provider in Riyadh is seeking a Customer Onboarding Associate to empower sellers through comprehensive training on the cutting-edge POS platform. The role involves scheduling installations, assisting customers in setting up menus and inventory, and coordinating training. Ideal candidates should have a background in IT or SaaS, strong problem-solving and communication skills, and be fluent in English and Arabic. Join us for a dynamic career in a diverse culture that values personal development.

Benefits

Competitive compensation packages

Bonuses and shares potential

Regular training and annual learning stipend

Inclusive and diverse culture

Qualifications

• At least 1 year of experience in IT, Software, or SaaS company.
• Ability to work independently and manage multiple tasks.
• Flexibility to work in a fast-paced environment.

Responsibilities

• Assist in scheduling installation appointments with clients.
• Support coordination of on-site training requests.
• Conduct phone calls to educate customers about onboarding.
• Assist clients in setting up menus and inventory products.

Skills

Problem-solving skills

Communication skills

English fluency

Arabic fluency

Education

Diploma or Bachelor's Degree in Networking, Computer Information System, or Computer Science

Job description

A leading restaurant management provider in Riyadh is seeking a Customer Onboarding Associate to empower sellers through comprehensive training on the cutting-edge POS platform. The role involves scheduling installations, assisting customers in setting up menus and inventory, and coordinating training. Ideal candidates should have a background in IT or SaaS, strong problem-solving and communication skills, and be fluent in English and Arabic. Join us for a dynamic career in a diverse culture that values personal development.