Room Attendant

Accor Hotels; King Abdullah Economic City; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel chain is looking for a Housekeeping attendant in King Abdullah Economic City, Saudi Arabia. The role involves maintaining cleanliness and organization in guest rooms, following hospitality protocols to ensure excellent service, and coordinating with the housekeeping team. Candidates should have attention to detail and experience in a customer-facing role.

Qualifications

• Experience in housekeeping or customer service is preferred.
• Ability to follow instructions and work in a team.
• Good communication skills and attention to detail.

Responsibilities

• Supervise the service area at the end of the day.
• Ensure all equipment is in place and safe.
• Report guest valuables to the supervisor.
• Maintain cleanliness of guest rooms and bathrooms.

Skills

Attention to detail

Customer service

Time management

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Get assignmentsheet from Housekeeping office.
• Takenote all guest request & instruction which provided by HK Supervisor.
• Attend the communication meetings of her/his section.
• Proper stock of guest amenities, cleaning supplies, mini bar, clean linen are arranged well on the trolley before starting the work.
• Check and make note of all the rooms with MAKE UP sign.
• Check and make note of all the rooms with “Do Not Disturb” sign before the end of the shift and respect the DND sign.
• Personally supervise the end of day closing of the service area and make sure that all equipment are in appropriate place and nothing is left around which can be hazardous.
• At the end of the shift or the day, she/he has to communicate all information that the next shift or the supervisor has to know for a well running of the operations.
• Report to HK Supervisor in case Guest valuables are exposed.
• Follow Key Issue no.1 by Attending to the guest, we acknowledge guests immediately establish eye contact and greet them friendly manner. Leave everything when recognizing a guest. Provide all guests with professional service.
• Follow hospitality key no. 3 while entering/leaving guests’ rooms.
• Clean the bathroom, walls and bathtub thoroughly after the bathtub look for hair. Replace fresh towels, amenities and report any maintenance to be attended to Housekeeping.
• Remove the rotten flowers and wash the flower vase and place fresh flowers.
• Make up the bed; clean the bedroom and refill stationery, matches and mini bar. Look for any spot hair on the bed linen to be removed.