Rider Team Leader

HungerStation | هنقرستيشن; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading delivery service company in Jeddah is looking for a Rider Supervisor to lead and support a team of approximately 120 riders. The role involves monitoring performance, ensuring compliance with safety guidelines, and providing training. Candidates should have 2-4 years of relevant experience and proficiency in English. This position offers an opportunity to enhance delivery operations in a fast-paced environment.

Qualifications

• 2-4 years of relevant experience.
• Strong capability in MS Offices.
• Good knowledge in traffic standards and challenges.

Responsibilities

• Lead and support approximately 120 riders.
• Track live delivery status and assist riders.
• Ensure riders are equipped with necessary assets.
• Report rider performance and incidents.
• Adhere to safety guidelines and report violations.
• Provide coaching to improve service quality.
• Act as first line of response for delivery issues.
• Submit daily logs and maintain communication.

Skills

English Language proficiency

MS Office skills

Follow-up skills

Knowledge of traffic standards

Education

High Diploma in Logistics or Business

Job description

Key Responsibilities

• Rider Supervision
  • Lead, guide, and support a group of approximately 120 riders.
  • Monitor rider check‑in/out, attendance, shift performance, and breaks.
  • Ensure all riders are aligned with daily delivery targets and service expectations.
• Delivery Execution Support
  • Track live delivery status and assist riders in resolving issues (e.g., navigation, failed deliveries).
  • Support routing adjustments and communicate urgent site instructions to the team.
• Shift Readiness
  • Ensure riders are equipped with necessary assets (devices, fuel system, gear, etc.).
  • Coordinate with Fleet Support and Facility teams for any rider concerns or issues.
• Performance Monitoring
  • Report individual rider performance, delays, incidents, or no‑shows to Site Manager.
  • Follow up on rider KPIs such as order count, delivery timing, and customer feedback.
• Compliance and Safety
  • Ensure all riders adhere to Hungerstation’s safety guidelines, dress code, and operational SOPs.
  • Report any violations, accidents, or customer issues in a timely manner.
• Training and Coaching
  • Provide on‑the‑job coaching to riders to improve service quality and delivery efficiency.
  • Support onboarding and orientation of new riders at the site.
• Incident Handling
  • Act as first line of response for delivery‑related issues or rider emergencies.
  • Escalate major incidents to the Site Last Mile Manager and Control Tower as needed.
• Reporting and Communication
  • Submit daily rider logs, performance summaries, and issue trackers.
  • Maintain strong communication with Site Manager and other departments.

Qualifications & Experience

• 2-4 years of relevant experience.
• English Language proficiency.
• Strong capability in MS Offices.
• Strong follow‑up skills.
• Good knowledge in traffic standards and challenges.
• High Diploma in Logistics, Business, or any other related field.