Revenue Operations Specialist

Alnafitha IT; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading IT services provider in Saudi Arabia is seeking a Revenue Operations Specialist to support the RevOps team. You will own delivery processes, ensuring timely fulfillment of commercial orders while coordinating communication across teams. The ideal candidate has a Bachelor's degree, strong CRM proficiency, and analytical skills, and is fluent in Arabic and English. This role may require working on weekends or outside normal hours.

Qualifications

• Strong analytical and data interpretation skills.
• Proficiency in CRM systems and sales tools.
• Excellent project management and organizational skills.

Responsibilities

• Support sales team with daily operations.
• Maintain sales (CRM) system with accurate data.
• Assist in preparing sales reports and analytics.
• Coordinate communication between sales and finance.
• Help develop effective sales processes.

Skills

Analytical skills

CRM proficiency

Data interpretation

Project management

Communication skills

Education

Bachelor’s degree in business administration

Tools

Zoho CRM

Tableau

Power BI

Job description

Overview

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability.

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

Current Opportunity

We are currently searching for a Revenue Operations Specialist to work in the Revenue Operations (RevOps) department, supporting our vision of creating remarkable internal and customer experience.

On the RevOps team, you will build systems, processes, and alignment that help Alnafitha IT, and our customers, grow faster.

Your role will own the delivery from a high level; your major goal is to fulfill commercial orders as per deadlines; assign and request services, follow up and always keep customers updated with delivery and order status, create purchase orders and follow up with vendors or external suppliers to ensure services are received in time.

Responsibilities

• Provide support to the sales team with daily operations and administrative tasks.
• Maintain and update the sales (CRM) system (Zoho) with accurate sales data.
• Assist in the preparation of sales reports and performance analytics.
• Coordinate communication between sales, customers and finance departments.
• Help develop and implement sales processes and workflows to improve efficiency.
• Provide general support for sales-related inquiries and tasks.

Requirements

• Bachelor’s degree in business administration or equivalent.

Technical Skills

• Strong analytical and data interpretation skills.
• Proficiency in CRM systems, automation tools, and other sales systems.
• Familiarity with data visualization tools (e.g., Tableau, Power BI).
• Excellent project management and organizational skills.
• Strong communication and collaboration skills, with the ability to work across multiple teams.

Personal Skills

• High sense of responsibility and ownership, acting like owner in what you do.
• Exceptional communication and presentation skills.
• Ability to work on their own or in a team.
• Ability to work to tight deadlines.
• Ability to maintain composure during stressful situations.
• Handling many tasks and responsibilities.
• Fluent in Arabic and English.

Working Conditions

• Working on weekends, holidays or outside the business hours could be required.