Retention & Loyalty Product Owner: Growth Engine

Taj HR; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading HR consultancy in Saudi Arabia is seeking a Product Owner – Retention & Loyalty to design and execute strategies that increase customer engagement and lifetime value. You will manage retention-focussed initiatives like CRM journeys and loyalty programs while collaborating closely with data, marketing, engineering, and more. Ideal candidates should have 4–7 years experience in product or retention roles, strong analytical skills, and familiarity with CRM platforms. This role promises significant impact on customer loyalty and business success.

Qualifications

• 4–7 years of experience in product, growth, CRM, or retention roles in OTA/e-commerce.
• Strong analytical mindset with experience in A/B testing and cohort analysis.
• Experience working in Agile environments.

Responsibilities

• Develop a clear retention strategy aligned with business goals.
• Own the roadmap for retention and loyalty features.
• Design and enhance loyalty programs and CRM journeys.

Skills

Customer lifecycle marketing

CRM platforms

Analytical mindset

Stakeholder management

Tools

Braze

Salesforce Marketing Cloud

WebEngage

Job description

A leading HR consultancy in Saudi Arabia is seeking a Product Owner – Retention & Loyalty to design and execute strategies that increase customer engagement and lifetime value. You will manage retention-focussed initiatives like CRM journeys and loyalty programs while collaborating closely with data, marketing, engineering, and more. Ideal candidates should have 4–7 years experience in product or retention roles, strong analytical skills, and familiarity with CRM platforms. This role promises significant impact on customer loyalty and business success.