Retail Store Supervisor

Yasmin United Company; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A retail company in Jeddah seeks a Retail Store Supervisor to oversee daily store operations, manage inventory, staff, and ensure excellent customer service. Ideal candidates should hold a Bachelor’s degree and possess 3–5 years of relevant supervisory experience, with a proactive approach to problem-solving. This position requires effective team management and a strong understanding of store compliance as well as customer satisfaction.

Qualifications

• 3–5 years of relevant supervisory experience.
• Candidates must be under 35 years of age.
• Manage store operations, inventory, staff, and customer service.

Responsibilities

• Manage store opening/closing and ensure cleanliness and security.
• Handle inventory control, stock receiving, and audits.
• Oversee team management and duty allocations.
• Supervise technology operations and maintenance.
• Manage e-commerce content and online grocery orders.
• Ensure compliance with legal and company standards.
• Handle customer complaints efficiently.
• Monitor sales trends and forecast customer needs.

Skills

Daily Operations

Inventory Control

Display & Reordering

Team Management

Technology Oversight

E-Commerce Integration

Reporting & Compliance

Customer Service

Growth Partner

Education

Bachelor's degree

Job description

The position is for a Retail Store Supervisor in a minimart at Jeddah, KSA, requiring experience in managing store operations, inventory, staff, and customer service.

Skills

1. Daily Operations: The supervisor will manage store opening/closing, ensure cleanliness, security, and smooth handling of cash and till operations.
2. Inventory Control: Responsibilities include receiving stock, entering purchase invoices daily, conducting physical stock audits, and managing inter-store transfers, through designated staff.
3. Display & Reordering: The candidate must manage shelf displays, check expiry dates, issue purchase demands for essential grocery items, and monitor promotional stock and campaigns.
4. Team Management: Includes duty allocations, maintaining attendance records, arranging backups for absent staff, conflict resolution and providing basic customer service training.
5. Technology Oversight: The role demands supervision of software operations, hardware maintenance (POS, CCTV, printers), and coordination with IT staff and service providers.
6. E-Commerce Integration: The supervisor will supervise website content, keep product and price listings updated, and process online grocery orders.
7. Reporting & Compliance: Includes legal and Baldia compliance, salary sheets preparation, and confidential record-keeping related to sales, purchases, and payroll.
8. Customer Service: The candidate must have the experience to handle customer complaints efficiently and proactively and to satisfy them with improved service quality, ensuring loyalty and strong bonding.
9. Growth Partner: Monitoring sale trends, forecasting customer needs, ensuring a persistent increase, preventing stock/cash pilferage, and ensuring reasonable pricing to maximize profitability.

Qualifications

Candidates must hold a Bachelor’s degree, have 3–5 years of relevant supervisory experience, be under 35 years of age, Latest by 20th November, 2025.