Retail Operations Director (ROD002)

Foreground LLC; Riyadh; On-site; SAR 400,000 - 600,000; Full time

Job summary

A leading retail company is seeking a Retail Operations Director to manage store performance across the GCC. The role involves operational excellence, compliance, and driving profitability. Candidates should have 12+ years in retail operations with strong leadership skills.

Qualifications

• 12+ years of progressive retail operations experience, with at least 5 in a senior leadership role.
• Proven expertise in managing multi-country apparel operations.
• Strong financial acumen and understanding of P&L management.
• Excellent leadership and cross-functional collaboration skills.

Responsibilities

• Lead the operational performance of retail stores across Saudi Arabia and the wider GCC.
• Establish and implement operating standards, ensuring consistent execution across all branches.
• Monitor KPIs including sales per square foot, inventory turnover, and staff productivity.
• Collaborate with merchandising, supply chain, and marketing teams to optimize in-store experiences.
• Drive initiatives to enhance customer satisfaction and loyalty programs.
• Ensure compliance with legal, health, and safety standards across all outlets.
• Lead store expansion and refurbishment programs aligned with brand strategy.

Skills

Operations

Turnover

Compliance

Collaboration

Operational Excellence

P&L

Customer Experience

Supply

Retail

Merchandising

Strategy

Customer Satisfaction

Administration

Marketing

Business

Leadership

Sales Management

Education

Bachelors degree in Business Administration, Retail Management, or related field

MBA preferred

Job description

Foreground is partnering with a leading regional apparel retailer to appoint a Retail Operations Director who will oversee end-to-end store performance, operational excellence, and customer experience across the GCC. This executive role requires a proven leader who can manage large-scale retail operations, introduce efficiency frameworks, and drive sustainable profitability while adapting to market trends and consumer behaviors.

Responsibilities

• Lead the operational performance of retail stores across Saudi Arabia and the wider GCC.
• Establish and implement operating standards, ensuring consistent execution across all branches.
• Monitor KPIs including sales per square foot, inventory turnover, and staff productivity.
• Collaborate with merchandising, supply chain, and marketing teams to optimize in-store experiences.
• Drive initiatives to enhance customer satisfaction and loyalty programs.
• Ensure compliance with legal, health, and safety standards across all outlets.
• Lead store expansion and refurbishment programs aligned with brand strategy.

Qualifications

• Bachelors degree in Business Administration, Retail Management, or related field; MBA preferred.
• 12+ years of progressive retail operations experience, with at least 5 in a senior leadership role.
• Proven expertise in managing multi-country apparel operations.
• Strong financial acumen and understanding of P&L management.
• Excellent leadership and cross-functional collaboration skills.

Required Skills:

• Operations
• Turnover
• Compliance
• Collaboration
• Operational Excellence
• P&L
• Customer Experience
• Supply
• Retail
• Merchandising
• Strategy
• Customer Satisfaction
• Administration
• Marketing
• Business
• Leadership
• Sales Management