Reservations Specialist - (Saudi National Only)

Fairmont Hotels and Resorts; Saudi Arabia; Remote; SAR 150,000 - 200,000; Full time

Job summary

A leading hotel chain in Saudi Arabia seeks a candidate for exceptional guest service, managing reservations, and teamwork. The ideal applicant will be fluent in both Arabic and English, with strong problem-solving abilities and prior experience in customer service. This position offers growth within the hospitality industry.

Qualifications

• Experience in customer service roles is an asset.
• Ability to remain calm and courteous at all times.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Provide exceptional, friendly service to guests.
• Maximize revenue through up-selling.
• Update reservations and manage the check-in/check-out process.

Skills

Computer literacy in Microsoft Windows

Teamwork

Guest-focused personality

Fluent in Arabic & English

Tools

Opera or related system experience

Job description

Job Description

• Consistently offer exceptional, friendly and engaging service.
• Ensure the best selection for the guest and ensure revenue is maximized through up‑selling.
• Update reservations ensuring a flawless check in and check out process.
• Answer telephone and email inquiries in a timely manner.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Take ownership of the guest's request and ensure follow up according to the hotel's standards.
• Follow department policies, procedures and service standards.
• Recommend property facilities and assist guests with information and special requests.
• Book room reservation requests, enter rooming lists, and update accurate information in the system.
• Other duties as assigned.

Qualifications

• Computer literate in Microsoft Window applications required.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Guest focused personality is essential; experience is an asset.
• Preferably prior experience working with Opera or a related system.
• Strong interpersonal and problem‑solving abilities.
• Fluency in both Arabic & English.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS