Reservations Specialist - (Saudi National Only)

Accor; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global hospitality leader in Saudi Arabia is seeking enthusiastic team members to provide exceptional guest services. You'll assist with check-in, manage reservations, and ensure a friendly atmosphere. Ideal candidates have strong interpersonal skills and are fluent in Arabic and English. This position offers opportunities for personal and professional growth.

Qualifications

• Computer literate in Microsoft Windows applications required.
• Experience in a guest-facing role is preferred.
• Ability to remain calm and courteous at all times.

Responsibilities

• Provide exceptional service to guests.
• Manage reservations and ensure smooth check-in/check-out.
• Assist guests with hotel facilities and requests.

Skills

Guest focused personality

Strong interpersonal abilities

Problem-solving abilities

Fluency in Arabic

Fluency in English

Ability to work within a team

Tools

Opera or related system

Microsoft Windows applications

Job description

Job Description

• Consistently offer exceptional, friendly and engaging service.
• Ensure the best selection for the guest and ensure revenue is maximized through up‑selling.
• Update reservations ensuring a flawless check‑in and check‑out process.
• Answer telephone and email inquiries in a timely manner.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Take ownership of the guest’s request and ensure follow‑up according to the hotel’s standards.
• Follow department policies, procedures and service standards.
• Recommend property facilities and assist guests with information and special requests.
• Book room reservation requests, enter rooming lists, and update accurate information in the system.
• Other duties as assigned.

Qualifications

• Computer literate in Microsoft Windows applications required.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Guest focused personality is essential; experience is an asset.
• Preferably prior experience working with Opera or a related system.
• Strong interpersonal and problem‑solving abilities.
• Fluency in both Arabic & English.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS