Reservations Manager - Saudi Talent

Rotana Hotels; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hotel group in Saudi Arabia seeks a passionate Reservations Manager to lead the Reservations Department. The ideal candidate should have a degree in hospitality and at least two years of experience in hotel reservations. Responsibilities include providing exceptional customer service, maintaining operational standards, and maximizing sales opportunities. Strong communication skills and adaptability are essential. Fluency in English is required; additional languages are a plus.

Qualifications

• Minimum of two years' experience in hotel reservations.
• Proficient in computer literacy and English.
• Additional language skills are an asset.

Responsibilities

• Manage the Reservations Department effectively.
• Assist customers with prompt and helpful attitudes.
• Ensure all administration procedures meet hotel standards.
• Maximize sales opportunities through positive contributions.

Skills

Customer service

Communication skills

Teamwork

Planning for Business

Adaptability

Education

Degree in hospitality

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Key Responsibilities

As a Reservations Manager you are responsible for managing the Reservations Department and promote a helpful and professional image to our guests, whereby your role will include key responsibilities such as-

• Give full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude and anticipate clients needs
• Be thorough with the application of room reservations and group reservations procedure
• Know the required operation procedures of Opera and maintain an awareness of guest profile through system
• Show complete product knowledge, understand rate structure and apply rate management
• Ensure all administration procedures are maintained to hotel and company standards
• Positively contribute to all the sales activities within the hotel and maximize sales opportunities
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and tallies with the computer and requests are confirmed correctly and within 24 hours

Education, Qualifications & Experiences

You should have a degree within the hospitality field and minimum two years experiences in hotel reservations. You must be a computer literate and with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be an outgoing ‘people person’, who enjoys leading from the front and being part of a winning team. You bring along a guest and service oriented attitude, backed up by a pro active approach and a strong drive for results when undertaking pro active initiatives in order to generate additional revenue, while possessing following additional competencies-

• Understanding Hotel Operations
• Teamwork
• Planning for Business
• Supervising PeopleUnderstanding Differences
• Supervising Operations
• Customer Focus
• Adaptability
• Effective Communication
• Drive for Results