Reservations Agent (Saudi National)

BANYAN TREE; AlUla; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading travel services company in Saudi Arabia is seeking a Customer Service Agent to assist clients in making travel arrangements. The ideal candidate will have a high school diploma, customer service experience, and proficiency in Microsoft Office. Responsibilities include advising customers on travel options, making reservations, and handling inquiries. This position offers flexible working hours and requires excellent communication and multitasking skills.

Qualifications

• High school diploma required.
• Experience in sales or public relations preferred.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Assist and advise customers on travel options.
• Make reservations based on customer requirements.
• Handle customer queries related to the reservation process.

Skills

Customer service skills

Communication skills

Multi-tasking

Time management

Education

High school diploma

Certified travel associate (CTA)

Certified travel counselor (CTC)

Tools

Microsoft Office

Job description

Job Description

• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up‑selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats / accommodations.
• Providing support to customers who may need to amend or cancel a reservation.

Qualifications

• High school diploma.
• Certified travel associate (CTA) or certified travel counselor (CTC), preferred.
• Experience working in sales or public relations, preferably in the hospitality or travel industries.
• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi‑tasking and time‑management skills, with the ability to prioritize tasks.
• Proficient in Microsoft Office suite.
• Data entry experience.
• Flexible working hours.