Reservation Supervisor

InterContinental Hotels Group; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hotel management company is seeking a Reservation Supervisor in Riyadh to support and oversee daily reservation activities. The ideal candidate will have experience in hospitality and be skilled in managing booking processes and working collaboratively with various teams. Strong organizational and leadership abilities are essential for maximizing occupancy and providing excellent customer service while adhering to brand standards. Join us to be part of a global family focused on True Hospitality for Good.

Qualifications

• Experience in reservations or front office operations, preferably in hospitality.
• Strong organizational and communication skills essential.
• Ability to lead and support a team effectively.

Responsibilities

• Supervise daily reservation operations and ensure accurate processing.
• Assist in monitoring booking trends and adjusting strategies.
• Handle complex guest inquiries and resolve issues professionally.

Skills

Experience in reservations or front office operations

Strong organizational skills

Communication skills

Team leadership

Proficiency in reservation systems

Customer service orientation

Problem-solving abilities

Flexibility to work varied shifts

Job description

We’re looking for an organized and customer-focused Reservation Supervisor to support the reservations team. As part of the IHG family, you’ll oversee daily reservation activities, ensuring efficient booking processes and excellent guest service. You’ll assist in managing booking trends and help maximize occupancy and revenue, while maintaining compliance with IHG brand standards.

Key Responsibilities

• Supervise daily reservation operations, ensuring accuracy and timely processing of bookings.
• Assist the Reservation Manager in monitoring booking trends and adjusting strategies.
• Provide guidance and support to the reservations team.
• Handle complex guest inquiries and resolve booking issues professionally.
• Coordinate with Sales, Revenue Management, and Front Office teams.
• Maintain knowledge of distribution channels and reservation systems.
• Prepare reports on reservation activities as needed.
• Ensure compliance with IHG brand standards and company policies.

Key Skills & Experience

• Experience in reservations or front office operations, preferably in hospitality.
• Strong organizational and communication skills.
• Ability to lead and support a team.
• Proficiency in reservation systems and booking platforms.
• Customer service oriented with problem-solving abilities.
• Flexibility to work varied shifts, including weekends and holidays.

At IHG, we care about our people and guests.

When you join us, you become part of a global family dedicated to delivering True Hospitality for Good.